Key partners

Lusaka Water and Sewerage Company (LWSC), responsible for the provision of water and sewerage in the city

The Ministry of Education, improving hygiene awareness in schools and the design and installation of school toilet blocks

Community-based water trusts, operating water and sanitation services on behalf of LWSC in specific districts in Lusaka

I am very happy with the service, it is fair and makes life easier for me.

margaret
Margaret, customerLow-income community pit-emptying service

Improving access to water

Working with LWSC, we’ve helped 300,000 low-income communities across Lusaka access safe, affordable water services by providing communal water kiosks, pre-paid dispensers, and public standpipes. This has been achieved by setting up agreements that allow community-based water trusts to provide services on behalf of the city utility. By working with LWSC and its delegated managers, the water trusts, we’ve strengthened the quality of services provided to low-income customers.

Read more about our work building the capacity of service providers.

Supporting investment through the Lusaka Sanitation Programme

We’re working with LWSC on the US$180 million Lusaka Sanitation Programme. The pit-emptying service we’ve developed with LWSC forms the basis for on-site sanitation services that will be scaled up under this programme. We’re also working with LWSC to establish a toilet database, keeping record of where toilets in Lusaka’s low-income communities are, how full they are and when they need emptying. This will also make it easier to scale up pit-emptying businesses.

Read more about our work supporting investment in water and sanitation services.

Developing a pit-emptying service for low-income customers

If pit latrines are not emptied regularly they can become a health hazard by overflowing and polluting the environment. So, we’ve supported the creation of a latrine pit-emptying service in Lusaka which has benefited 36,000 residents in the Kanyama and Chazanga communities. Customers pay to have their pit emptied and the waste transported to a treatment facility where it is processed and safely disposed of, or resold as soil conditioner and fertiliser. The service is operated by community-based organisations in Kanyama and Chazanga under a delegated management contract with LWSC.

Read more about our work to improve city-wide sanitation.

Working with health officers to promote better hygiene practices

We’ve worked in partnership with LWSC since 2013. In this time we’ve supported community health workers and environmental health technicians from the Ministry of Health to run extensive hygiene promotion activities in communities to reduce the spread of diseases such as cholera. We use the Participatory Health Sanitation Transformation method but we have adapted it to focus on the importance of safe water, personal hygiene and food hygiene. To date we’ve reached 300,000 people in three low-income communities in Lusaka.

I see WSUP as an enabler for a self-sustaining water supply system in Lusaka, working directly with the utilities and water trusts who are in the end responsible for the services.

Morris Etter, FounderWasser für Wasser