An experience that can transform sanitation services in low-income communities

February 2023: In Livingstone, Zambia, unsafe pit emptying services create public health risks for workers and the community. The pilot implemented by the TRANSFORM project offered a legal, reliable and healthy pit emptying alternative.

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Building resilience to climate change: experiences from Southern Zambia

August 2020: As the effects of man-made climate change become more pronounced, water shortages are becoming more common throughout Africa, with Southern Africa identified as a particular climate change hotspot.

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Pit-emptying workers in Livingstone, Zambia.

Zambia has one of the fastest growing populations in the world.

Nearly half the population live in urban areas and this is expected to grow. Most low-income families in major towns and cities still rely on privately-owned boreholes or shallow wells, where water is expensive and often contaminated with raw sewage.

Access to improved sanitation in the capital city Lusaka has fallen over the last 15 years, and over half of the population currently lack access to even a basic sanitation service. This means they need to use on-site sanitation services such as pit latrines and septic tanks instead, which can contaminate nearby water supplies leading to cholera outbreaks.

WSUP works in Livingstone and Lusaka with water companies, service providers and governing bodies to improve access to safe water and sanitation for urban communities.


Through this partnership [with WSUP] we’ve been able to implement innovations and approaches making LWSC a pace-setter in service provision to the peri-urban areas.

Yvonne Siyeni, Head of Peri-Urban DepartmentLusaka Water & Sewerage Company LWSC)

Delegated Management Models: ensuring service delivery at a local level

May 2020: In Zambia, WSUP has been supporting sustainable models for WASH service delivery to help reach more people in the most underserved communities.

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Mtendere East Water Trust

From the front line of climate change: residents tell their stories

March 2020: What does climate change mean for the most vulnerable people living in urban areas? We give a snapshot of the challenges faced around the world, from rising temperatures in Bangladesh to long-lasting drought in Zambia.

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Capacity building versus hand-holding: how to avoid dependency syndrome

February 2020: WSUP is deliberate about building capacity in the service providers we work with to ensure that we not only help them provide improved services but that these services are sustainable. WSUP’s Business Development Lead in Zambia profiles how this has worked in Lusaka.

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To find out how you can support our work in Zambia, please contact us at or call us on +44 (0)20 7822 1867.