After signing the contract with WSUP, the way ADCS works has positively changed. The training we had helped us to better work and meet the needs of communities.
Extending water access to low-income communities
We’re working with the city’s water supplier, FIPAG, to reduce losses caused by theft, leakage and inefficient billing and payment collections so that water services can be extended to low-income customers. Our role is to build FIPAG’s capacity to address the issues faced by low-income customers, through a stronger engagement with community-based organisations that operate in the low-income communities. We intend to build on this work by supporting the municipality in improving sanitation conditions in the city.
Promoting better sanitation and hygiene practices
We’re supporting community-based organisations in Beira to collect data and improve knowledge and awareness of the importance of good sanitation and hygiene practices. The organisations also promote the benefits of receiving water supply services from FIPAG, the city’s water supplier.
Improving sanitation services
We’re working with CMB and the World Bank to develop and find funding for a city-wide sanitation service delivery programme. Sanitation conditions are particularly poor in the low-income communities and this is made worse by the city’s vulnerability to flooding and rising sea levels which are linked to climate change.
I am very pleased to share with you some of the results that WSUP has brought to the water loss reduction project in Beira Operational Area, which consists essentially of identifying customers without meters, updating our commercial database (number of customers, their contact details, coordinates, and other relevant information), as well as in the identification of illegal connections in Beira.
This work allows FIPAG to carry out corrective actions, allowing an increase in sales volume and a healthy improvement in company finances.