The virtuous circle of good customer service: experience from Mozambique
August 2020: Creating stronger service providers, a core strategic goal for WSUP’s 2020-2025 business plan, requires development of scalable business models that allow services to be provided to low-income customers at a profit.
Mozambique is one of the poorest countries in the world.
Half the urban population lives below the national poverty line and only a quarter have access to piped water. As the number of people living in major towns and cities grows, so does the need for better water and sanitation services.
In Maputo the sewer system only covers a small part of the city. With no organised system in place to deal with toilet waste, there is a huge need to invest in better on-site sanitation methods so that waste can be safely collected and avoid contaminating the water supplies. The lack of access to improved sanitation has a direct impact on health, dignity and economic growth in the poorest communities.
What are we doing to help?
We have worked in Mozambique from 2007 and since then we’ve engaged with local government, service providers and communities to improve access to vital water and sanitation services for low-income urban families.
I can run my business easily without worrying about the children going to the toilet, because I know that they are using a safe, private place.
Where we work in Mozambique
Blog: March 2020 – From the front line of climate change: residents tell their stories
One year after Cyclone Idai destroyed large parts of the city of Beira, many residents still lack clean water. As climate change makes extreme weather like cyclones more common, building stronger, more resilient water infrastructure has never been more important.
Blog: January 2020 – Solving the big challenges of inclusive services through peer-to-peer learning
Representatives of utilities, municipalities, regulators, ministries and NGOs across sub-Saharan Africa and south Asia came together for an Urban WASH Inclusion Masterclass in Maputo.
Report: November 2019 – Rebooting the system: lessons from Lusaka and Maputo
WSUP’s Systems Reboot report identifies the steps needed to support cities in delivering citywide sanitation services, drawing on the lessons from Lusaka and Maputo.
Learn more about our work in Mozambique:
To find out how you can support our work in Mozambique, please contact us at email@example.com or call us on +44 (0)20 7822 1867.