Having worked with WSUP since 2009, I can attest to its commitment to working with institutions and utilities through building and strengthening capacities. As we speak, Nakuru is the only county in the country with a Public Health and Sanitation Act 2017, courtesy of the strong support (both technical and financial) from WSUP.

Samuel Kingori, County Public Health OfficerNakuru County Government

Key activities in Nakuru

Providing technical assistance in policy formation to Nakuru County

Nakuru County approached us in 2016 asking for help creating its water policy. The process of formulating the policy has involved our support for stakeholder meetings, interviews with key informers, and field visits to learn about critical issues faced on the ground. This contributed to the policy’s first draft which was approved by the County Assembly. The County Assembly is now in the process of formulating a water bill after which regulations will ensure enforcement, and we anticipate it will significantly benefit people living in low-income communities.

Developing sanitation for low-income communities

Since the Kenyan government devolved many of its functions to the 47 counties, the counties have not had the experience or resources to concentrate on providing sanitation services. We’re helping to change this dynamic in Nakuru County so that sanitation services are created for low-income communities. We’re doing this by helping to develop appropriate legal structures and supporting the work of Public Health Officers.

We have also begun a pilot of a sanitation surcharge on water customers which would fund sanitation services in low-income areas. The pilot was developed following Willingness to Pay findings through the Kenya Urban Sanitation Research Initiative.

Blog: April 2019 – “Health is wealth”: improving communities through access to sewers

Report: March 2018 – Willingness of Kenyan water utility customers to pay a pro-poor sanitation surcharge

A worker from NAWASSCO connecting a pipe into the main sewer line in Githima.

Providing pre-paid water dispensers to low-income customers using pre-paid water dispensers

Pre-paid water dispensers allow utilities to extend affordable water access into low-income communities, but they are a relatively new product in Kenya. We’ve helped the utility NAWASSCO to pilot this approach, supporting the installation of equipment and creating business models to forecast the likely uptake, water consumption and revenue. We’ve also supported the creation of operations policies which will allow NAWASSCO to scale up this type of service. Through this work, 85 pre-paid water dispensers were installed, benefitting over 10,000 people in low-income communities.

Blog: March 2018 – Interview with Zaituni Kanenje, Nakuru Water and Sanitation Services Company

“When we came up with the pre-paid meters, we realised that this was very good, especially for women...We always try to come up with technologies that will favour women.”

Zaituni Kanenje, Manager, Low-Income Customer Services DepartmentNAWASSCO

Key partners in Nakuru

County Government of Nakuru, responsible for the provision of water and sanitation services.
Nakuru Water, Sewerage and Sanitation Services Company (NAWASSCO), mandated by the county to provide water and sanitation services in the city.