How water kiosks are providing jobs for local Kenyan women

When I got the kiosk I went for training. We were taught bookkeeping, we were taught how to talk to customers. It helps the kids and it helps the community.

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Elizabeth Wambui, Water kiosk operator, Naivasha

Key activities in Naivasha

Delegating management for water supplies

We developed a model for converting services managed by small-scale informal water providers into a regulated service. This involved investment in fluoride treatment and a water distribution system, as well as brokering contractual relationships between private operators and the public water utility. This model has been replicated by us, as well as the World Bank and other partners across the sub-county and the experience continues to teach lessons for wider replication.

Report: July 2017 – Public-private partnerships explained: urban sanitation service delivery in Kenya

Helping build the capacity of the water utility

Poor corporate governance at the water utility NAIVAWASS had led to key partners such as the regulator, the Water Sector Trust Fund and donors refusing to engage with it. In 2007, we started to help the utility improve its governance, and over time have brokered stronger relationships between the utility and national institutions, as well as with international funders. Currently NAIVAWASS is among the top-ranked utilities in good corporate governance in Kenya and is continuing to attract investment and improve commercial viability.

Building small businesses in hygiene and sanitation

WSUP has also worked with two non-profit organisations to develop hygiene products. These products include the re-use and sale of soap, and the production of sanitary pads targeted and available in schools and low-income communities. WSUP has helped to develop Business Plans and business approach and marketing for these organisations.

Developing sanitation and hygiene for schools and communities

We’re working with schools to improve sanitation and hygiene conditions for the pupils and teachers, and reaching out to the surrounding low-income communities. Our work includes improving rainwater harvesting and promoting handwashing with soap. We also supported informal pit emptiers to develop safe faecal sludge collection and disposal services, find suitable equipment and build good working relationships with government health officials.

Continued hygiene promotion will not only instill best practices to the school going children, but also influence behavioural change for family members.

George Wanjagi
George Wanjagi, HeadmasterMarula Primary School

Key partners in Naivasha

County Government of Nakuru, responsible for the provision of water and sanitation services.
Naivasha Water, Sewerage and Sanitation Company (NAIVAWASS), mandated by the county to provide water and sanitation services.