Partnership provides access to safe and affordable drinking water in Kenya

It saves time; it used to take 2-3 hours to collect water.

Alice Wambui, in Nairobi’s Dandora settlement, who is benefitting from a network extension built by NCWSC with WSUP’s support.

Key activities in Nairobi

Providing water services to low-income communities

We’ve supported Nairobi City Water and Sewerage Company (NCWSC) since 2008, building its capacity to meet the water and sanitation needs of low-income customers across the city. This support has included creating supply systems into areas such as Dandora and Korogocho, while building customer demand.

Blog: October 2018 – Growing Nairobi, flowing Nairobi: A story map for World Cities Day

Blog: July 2018 – Clean water for the residents of one of Africa’s largest rubbish dumps

Improving relationships between communities and utilities

WSUP has worked with NCWSC to establish local offices within the informal settlement areas, such in Kibera and in Dandora. This aims at improving relationships between the utility and the communities served thus improving service delivery as  access to customer services are locally available.  In most informal settlements, criminal gangs make it difficult to implement projects and manage utility services. Thanks to the strong and trusting relationships we’ve built with local leaders,  new water supply networks are now possible to implement and operate  by NCWSC.

Blog: May 2017 – Partnership provides access to safe and affordable drinking water to 50,000 people in Kenya

Supporting sewer extensions in low-income communities

WSUP is currently supporting tertiary sewer network extensions into low-income areas such as Kaptagat – Kangemi, so that households can access affordable and improved sanitation. WSUP is actively involved in the promotion of sewer connections and upgrading of toilets in communities such as Kibera, Korogocho, Kangemi and Kawangware.

WSUP is one of the most supportive partnerships that NCWSC has been working with in the rolling out of initiatives aimed at bettering services to Nairobi’s urban poor.

Rachel N Ngethe, Informal Settlements ManagerNairobi City Water and Sewerage Company (NCWSC)

Key partners in Nairobi

Nairobi City Water and Sewerage Company (NCWSC), the water utility serving the city
Water Services Regulatory Board (WASREB), the Kenyan water sector regulatory body
Water Sector Trust Fund (WSTF), a government-owned pro-poor investment fund
Ministry of Health, responsible for national public health policy