Partnership provides access to safe and affordable drinking water in Kenya

It saves time; it used to take 2-3 hours to collect water.

Alice Wambui, in Nairobi’s Dandora settlement, who is benefitting from a network extension built by NCWSC with WSUP’s support.

Key activites in Nairobi

Providing water services to low-income communities

We’ve supported Nairobi City Water and Sewerage Company (NCWSC) since 2008, building its capacity to meet the water and sanitation needs of low-income customers across the city. This support has included creating supply systems into areas such as Dandora and Korogocho, while building customer demand. NCWSC’s Informal Settlements Department, a unit which focuses on serving low-income communities, has recently with the support of WSUP and other stakeholders been elevated to the status of Informal Settlements Region and now employs over 200 people (from a staff team of four in 2008).

Blog: July 2018 – Clean water for the residents of one of Africa’s largest rubbish dumps

Improving relationships between communities and utilities

Due to a history of poor quality of service, residents in informal settlements are often hostile towards utility companies. For this reason, WSUP has worked with NCWSC to establish offices within the informal settlement area, such as Kibera slum, to make bill payment and access to customer services locally available.  In Korogocho, criminal gangs make it difficult to implement projects and manage utility services. Thanks to the strong and trusting relationships we’ve built with local leaders, a new water supply network has now been built.

Blog: May 2017 – Partnership provides access to safe and affordable drinking water to 50,000 people in Kenya

Supporting sewer extensions in low-income communities

WSUP is currently supporting tertiary sewer network extensions into low-income areas such as Kaptagat so that households can access affordable and improved sanitation. WSUP is actively involved in the promotion of sewer connections and upgrading of toilets in communities such as Kibera and Maili Saba.

WSUP is one of the most supportive partnerships that NCWSC has been working with in the rolling out of initiatives aimed at bettering services to Nairobi’s urban poor.

Rachel N Ngethe, Informal Settlements ManagerNairobi City Water and Sewerage Company (NCWSC)

Key partners in Nairobi

Nairobi City Water and Sewerage Company (NCWSC), the water utility serving the city
Water Services Regulatory Board (WASREB), the Kenyan water sector regulatory body
Water Sector Trust Fund (WSTF), a government-owned pro-poor investment fund
Ministry of Health, responsible for national public health policy