Partnership provides access to safe and affordable drinking water in Kenya

It saves time; it used to take 2-3 hours to collect water.

Alice Wambui, in Nairobi’s Dandora settlement, who is benefitting from a network extension built by NCWSC with WSUP’s support.

Providing water services to low-income communities

We’ve supported the Informal Settlement Department of NCWSC since 2008, building its capacity to meet the water and sanitation needs of low-income customers across the city. This support has included creating supply systems into areas such as Dandora and Korogocho, while building customer demand and growing the capacity of the newly-named Informal Settlements Region to successfully meet that demand.

Read more about our capacity building work.

WSUP is one of the most supportive partnerships that NCWSC has been working with in the rolling out of initiatives aimed at bettering services to Nairobi’s urban poor.

Rachel N Ngethe, Informal Settlements ManagerNairobi City Water and Sewerage Company (NCWSC)

Improving relationships between communities and utilities

Residents and service providers in informal settlements are often hostile towards utility companies. In Kibera, manual pit emptiers work at night to avoid being harassed by public health officials. So we’ve helped them comply with basic public and occupational health standards, organising and strengthening their business and establishing a good relationship with public health officials. In Korogocho, criminal gangs make it difficult to implement projects and manage utility services. Thanks to the strong and trusting relationships we’ve built with local leaders, a new water supply network has now been built.

Read more about our community engagement work.

Supporting large-scale handwashing campaigns

We supported a handwashing campaign targeted at primary schools where half the children live in informal settlements. The campaign used Unilever’s School of Five approach, where trained hygiene promotors and teachers encourage children to wash their hands at least five times a day. Handwashing stations were installed and a local theatre group helped spread the message further. A larger School of Five campaign was then launched covering 210 schools in the region and reaching around 150,000 pupils.

Read more about our work to improve children’s health and well-being.