From salt water to sustainable water

For Shuhudia Awadh Mohamed, who lives in the Likoni area of Kenya’s second city, Mombasa, securing water was a time-consuming – and expensive – task.

Shuhudia used to have to spend 2-3 hours queuing for untreated, salty water from a privately run borehole, and would then have to pay someone to carry jerry cans of water back to her house. On average, Shuhudia had to spend $45 each month on securing untreated, salty water.

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Shuhudia Awadh Mohamed in Mombasa

Wetting the Dry Taps of Mombasa

Capacity-building with the water utility

We’ve supported the utility company MOWASCO as it develops its capacity to manage water and sanitation services for low-income residents. This involved a process of analysis and planning that provided the framework for the Low-Income Consumer Services Department in 2014, which is a key component in transforming MOWASCO’s business. We continue to support the department as it grows its customer base and improves customer engagement.

Read more about our capacity-building work.

Increasing demand for household connections

We’ve worked with MOWASCO to help it increase demand for household water connections and sewerage services among low-income communities. This work lets investments from the World Bank and the Water Sector Trust Fund (WSTF) deliver real benefits to low-income customers. We’ve also invested in network extensions into areas such as Likoni.

Improving services through public-private collaboration

Poor relationships between MOWASCO and water kiosk operators, many of whom were selling water illegally, was resulting in expensive and unreliable water access for low-income customers. In some extreme cases, the lack of trust was resulting in water kiosk operators vandalising infrastructure the utility had built. To remedy this, we’ve been working closely with the utility, county government, and kiosk operators to build a better regulatory and commercial environment for all stakeholders.

Read more about our work to develop public-private partnerships.