Wetting the Dry Taps of Mombasa
Key activities in Mombasa
Capacity-building with the water utility
We’ve supported the utility company MOWASCO as it develops its capacity to manage water and sanitation services for low-income residents. This involved a process of analysis and planning that provided the framework for the Low-Income Consumer Services Department in 2014, which is a key component in transforming MOWASCO’s business. We continue to support the department as it grows its customer base and improves customer engagement.
Increasing demand for household connections
We’ve worked with MOWASCO to help it increase demand for household water connections and sewerage services among low-income communities. This work lets investments from the World Bank and the Water Sector Trust Fund (WSTF) deliver real benefits to low-income customers. We’ve also invested in network extensions into areas such as Likoni and Kisauni as well as minor extensions and network improvements in the West Mainlaind Business Unit Area and Nyali Business Unit Area.
Improving services through public-private collaboration
Poor relationships between MOWASCO and water kiosk operators, many of whom were selling water illegally, was resulting in expensive and unreliable water access for low-income customers. In some extreme cases, the lack of trust was resulting in water kiosk operators vandalising infrastructure the utility had built. To remedy this, we’ve been working closely with the utility, county government, and kiosk operators to build a better regulatory and commercial environment for all stakeholders.
Key partners in Mombasa
County Government of Mombasa, responsible for the provision of water and sanitation services
Mombasa Water Supply and Sewerage Company (MOWASCO), mandated by the county to provide water and sanitation services