Supporting creation of a low-income customer unit

WSUP is supporting the utility, MOWASCO, to establish a department to spearhead and manage service delivery to low-income areas. For this to be effectively achieved, we need to demonstrate the need and benefits of providing services to the bottom of pyramid customers to the Board of Directors and senior management. The project will then analyse how services could be delivered and recommend how the new department can address the challenges facing the town.

Building the capacity of MOWASCO

We will support the utility to better equip the department and other areas of the company with the right skills and expertise to serve low-income customers. This will involve development of policies, business plans and structures both at the utility and the County Government level. This work will be coupled with resource mobilisation to enable MOWASCO to implement its plans for improving water access.

Increasing demand for water services

We will support MOWASCO to better market its services to low-income communities so that more people can benefit from safe, affordable water. Policies to support this work will be developed, such as a Social Connection Policy that will make connections to the water network more affordable for the poorest residents.

Water and sewerage network extensions

We will support MOWASCO to extend water and sewerage networks into low-income communities using approaches that are affordable for residents – such as pre-paid dispensers, stand pipes, condominium sewers, and faecal sludge management.