At the epicentre of the crisis: battling to provide clean water in Kenya

September 2020: Antony Njaramba, Managing Director of the Mombasa Water Supply and Sanitation Company, gives us a first-hand account of how the crisis has affected water supply in the city of Mombasa.

Read more

Mombasa city landscape

Kenya is one of the most unequal countries in the world.

Kenya’s unprecedented urban growth is attributable two main factors: natural population growth and rural-urban migration due to factors like drought, conflict and rural poverty. This rapid urbanisation has left Kenyan cities with huge unmet demand for critical infrastructure and basic services, adversely affecting quality of life for urban residents.

Rapid but poorly managed urbanisation has led to the proliferation of overcrowded and impoverished informal settlements; around 50% of people in major cities live in such communities. Only one third of urban residents have access to at least a basic sanitation service.

We have worked in Kenya since 2006, in Nairobi, Naivasha, Mombasa, Nakuru, Kisumu and Malindi. By forming partnerships with service providers, local and national governments and other stakeholders we are working to create affordable and sustainable water and sanitation services for low-income urban communities.


WSUP is supporting water service providers to strengthen their service delivery to low income areas through provision of primary and tertiary networks and demand creation for last mile connections.

Blog: July 2020 – Customer experience: everyone’s business and no one’s responsibility

Great customer service should be the norm rather than the exception, but someone needs to be responsible for it. In Kenya we’ve seen that a dedicated marketing function can help water service providers ensure customer satisfaction and retention

Read more

NAWASSCO official and residents

Blog: June 2020 – Citywide access to water and sanitation services in Kenya

With the support of The Coca-Cola Foundation’s Replenish Africa Initiative, WSUP has been working with Kenyan city authorities to enable more than 600,000 urban residents across five cities to improve access to clean water, safe sanitation and improved hygiene.

Read more

Illegal water connections Biafra, Nairobi

Report: May 2020 – Barriers for female decision-makers in Kenya’s sanitation sector

Gender inequity at the level of policy, regulation and management limits the voice and participation of women decision-makers and can perpetuate inequities throughout the sanitation sector. Women working at sanitation-related public-sector institutions in Kenya reported challenges at work, which limited their professional aspirations, voice and influence on policies.

Read more

NCWSC PPD - Nairobi

Urban Sanitation Research Initiative Kenya logo

Project: March 2020 – Barriers to women adopting decision-making roles in sanitation public bodies

This project delivered an analysis of the barriers that prevent women in Kenya taking leadership roles in sanitation (particularly urban), and aimed to identify ways in which those barriers might be overcome.

Read more

To find out how you can support our work in Kenya, please contact us at or call us on +44 (0)20 7822 1867.