WSUP’s approach

WSUP works with all the relevant organisations and institutions in a city to identify barriers to improved service delivery, and support the process of overcoming these barriers.

Improving any aspect of the enabling environment – whether that’s the development of a new regulatory framework, or increase government budget allocations to sanitation – takes time, but WSUP is experienced at building trust with key institutions and walking the journey together.

We are a trusted voice in the countries where we work, providing technical assistance where needed, and generating and using evidence to support change.

Influencing the introduction of a pro-poor KPI for water utilities in Kenya

With the support of WSUP, a new pro-poor Key Performance Indicator (KPI) has been introduced by the regulator in Kenya, the Water Services Regulatory Board (WASREB). The KPI requires water utilities to report levels of coverage and service among low-income customers in their mandated area: this information is then made public in WASREB’s annual Impact Report.

WSUP has a close working relationship with WASREB and over a number of years advocated for the introduction of the pro-poor KPI. WSUP continues to provide WASREB with systems support, stakeholder engagement and technical assistance to review, update and report on the KPI.

Read more about our work in Kenya.

Supporting the introduction of a sanitation tariff in Maputo

WSUP has helped pave the way for the introduction of a citywide sanitation tariff in Maputo to be applied to water bills, to enable further investment into sanitation services.

WSUP’s technical support to the regulator CRA included:

  • Financial analysis, to help set the tariff at a level that is equitable, politically acceptable and high enough to generate significant revenues;
  • Assistance in developing the regulatory framework and defining eligible services; and
  • Developing the key performance indicators (KPIs) which the Maputo municipal council (CMM) will report against.

Having been approved by the municipality, the tariff is now a very real prospect with the potential to significantly impact the urban sanitation sector in Maputo.

Read more about our work in Maputo.

Participating in the development of an FSM Regulatory Framework for Bangladesh

The provision of faecal sludge management (FSM) services in Bangladesh has been held back by unclear institutional mandates and a resulting lack of accountability. In Dhaka for example, the utility DWASA had controlled sewerage and main street drains; Dhaka North and South City Corporations had responsibility for lane drains and solid waste. FSM fell somewhere and nowhere in between.

To address this gap, WSUP has collaborated with key actors in Bangladesh to support the development of an FSM Institutional Regulatory Framework, signed into law in 2017. By clarifying responsibilities for on-site sanitation in Dhaka and nationwide, the framework has greatly strengthened the enabling environment for sanitation in Bangladesh.

Read more about the framework for urban sanitation in Bangladesh.