• Neil Jeffery

    Chief Executive

    Neil has been Chief Executive of Water & Sanitation for the Urban Poor (WSUP) since early 2014. He has over two decade’s experience of successfully leading and growing organizations, social enterprises and innovative global partnerships. He previously led social enterprises delivering services to base of the pyramid consumers in the energy and agricultural sectors and headed a policy institute in Washington DC working to enhance the impact of US policy in the Andean Region.

    He holds an MBA with distinction from Cass Business School, an MA from the University of Cambridge and was a Visiting Fellow at the University of Oxford. He has published with Cranfield University and the US Institute for Peace.

  • Yaver Abidi

    Yaver Abidi

    Managing Director of WSUP Advisory

    A civil engineer by profession, Yaver has over 35 years of consulting engineering and business leadership experience in North America, Europe, the Middle East, South Asia and Africa. His expertise includes strategy, corporate governance, business planning, leadership and the planning, financing, design and management of infrastructure projects.

    Yaver holds a MS in management from the Graduate School of Business at Stanford University and is a Licensed Professional Engineer.

  • Jeremy Horner

    Director of Programmes

    Jeremy started at WSUP in 2016. His current role involves leading the strategic development of the six WSUP country programmes.

    Having started out as an engineer, Jeremy’s career has developed with roles in the commercial, public and non-profit sectors. This includes time with the Department for International Development, and as a CEO for a UK NGO, during which time he completed a management degree.

  • Alicia Walters

    Alicia Walters

    Head of People & Support

    Alicia is responsible for providing cross functional management of the business support operations required for WSUP to deliver its vision and mission, including human resources, IT, and facilities.

    She has established and managed a number of new offices across the UK and abroad in the private and not-for-profit sectors, which has involved everything from the fit out of new office space to developing resilient systems and operating procedures.

  • Sam Drabble

    Head of Evaluation, Research & Learning

    Sam leads WSUP’s knowledge management, helping to ensure learning is captured and disseminated for impact through technical publications, research, learning events and programme reviews. He has authored, co-authored or edited over 30 publications on diverse aspects of urban WASH.

    Sam has a background in evaluation, research and learning, having previously worked as an analyst specialising in programme evaluation at RAND Europe. This built on experience with the learning and development team at Institute for Government.

  • Steve Metcalfe

    Head of Partnerships & Communications

    Steve leads the organisation’s partnerships and communications team, helping to build stronger partnerships to further WSUP’s work and raise awareness of WSUP’s expertise in improving urban water, sanitation and hygiene.

    Steve joined WSUP in April 2016, and has a background in business and international development, having previously led communications for Youth Business International, an entrepreneurship network, and worked for a non-profit advising multinationals on sustainable development. Steve started his career as a journalist for a range of business and finance publications.

  • Anzo Francis WSUP Head of Finance

    Anzo Francis

    Director of Finance

    Anzo is responsible for the strategic development of WSUP’s global finance function, providing strategic support to the CEO and SMT and input to the Board, Finance and Audit Committees, and WSUP subsidiaries. Anzo ensures the group’s financial systems are robust, legally compliant and support current activities and future growth plans.

    A law graduate and fellow of the Institute of Chartered Accountants in England and Wales (FCA), Anzo began her career in audit, finance and tax at Milne Ross and KPMG then moved into senior finance roles in industry and commerce, including housing, property, retail, energy consulting, education, business membership organisations and international development.

    Anzo joined WSUP in February 2020 and brings a wealth of commercial, financial and legal expertise and insight to WSUP’s senior leadership team.

  • Mugo Kariuki

    Kariuki Mugo

    Director of WASH Sector Support

    Mugo is an experienced WASH professional specialized in pro-poor rural and urban development programmes in both not-for-profit and private sectors. He has demonstrable track record in development and management of socio-technical programmes and projects in water supply, environmental sanitation, and hygiene promotion mainly targeting low-income urban and rural societies.

    He has competent knowledge in technology, business modelling, institutional and organizational development, SME capacity development, mobilizing development finance and multi-sector partnership management.

  • Sylvie Ramanantsoa

    Sylvie Ramanantsoa

    Country Programme Manager, Madagascar

    Sylvie is responsible for overall management, coordination and implementation of the WSUP Madagascar programme. She has been with WSUP in this role since 2009 and through it coordinates closely with institutional partners, the local authority and with the national water utility.

    Her previous experience is as a Project Manager with international NGOs in Antananarivo and prior to which she was responsible for the Research and Development Department of the agency for public infrastructure in Madagascar.


  • Abdus Shaheen

    Country Programme Manager, Bangladesh

    Shaheen leads WSUP’s work in Bangladesh. He ensures effective management and efficient delivery of the WSUP programme by providing strategic guidance and management support.

    Shaheen has 28 years’ experience managing high profile relationships with organisations such as UNICEF, AusAID, USAID, European Commission, ECHO, Department for International Development, Bill & Melinda Gates Foundation and World Bank with WSUP, CARE and other organisations working on WASH. He has an MBA and is a graduate in civil engineering.

  • Eden Mati

    Eden Mati Mwangi

    Country Programme Manager, Kenya

    Eden is a civil engineer and programme management professional. She has developed and managed socio-technical WASH development programmes targeting marginalised and low-income communities in Kenya.

    Her experience covers institutional and strategy support to water utilities, national institutions and the private sector. She is also experienced in managing multi-stakeholder partnerships, donor-funded WASH projects, infrastructure projects, public policy, governance, innovation and technology. Eden has previously worked at Water Services Trust Fund, HP Gauff and GIZ.

  • Reuben Sipuma

    Country Programme Manager, Zambia

    Reuben has managed the WSUP Zambia programme since 2008 and has over 17 years’ experience in water and sanitation service delivery, working with the government and its mandated service delivery institutions.

    Before joining WSUP, Reuben worked in WASH consulting services, helping deliver a number of government programmes that targeted poor communities across Zambia. He has managed the establishment of the only faecal sludge management model in Zambia serving the urban poor.

  • Frank Romeo Kettey

    Country Programme Manager, Ghana

    Frank joined WSUP in 2014 as a project officer and became Project Manager for Kumasi in 2016. He supports initiatives that engage local authorities, financial institutions and other private sector and community actors to improve WASH service delivery to low-income communities.

    Frank is passionate about initiatives that sustainably improve the lives of marginalised communities. Before joining WSUP he worked for the Ministry of Employment and Labour Relations, supporting agricultural and artisanal cooperatives and credit unions.

  • Claire Grisaffi

    Claire Grisaffi

    Task Force Director

    Claire joined WSUP in November 2017 and is currently the Task Force Director, working to manage WSUP’s projects with teams around the world.

    Claire is a chartered Civil Engineer and spent several years working for engineering consultancies before moving into the development sector in 2008. Before joining WSUP Claire worked as a water and sanitation specialist and programme manager for the Red Cross, World Bank and INGOs.

  • Baghi Baghirathan

    Senior Technical Advisor

    Following eight years as Programme Director for two country programmes, Baghi now leads WSUP’s work in mobilising and supporting investments in WASH.

    A chartered civil engineer and water resources expert, Baghi previously worked for a major UK consultancy accumulating over three decades’ experience in programme, organisational and financial management. As Project Director and Regional Director he successfully led major development projects in developing countries, including in water and sanitation.

  • Tim Hayward

    General Manager of WSUP Advisory

    With over 25 years’ experience in water sector projects in sub-Saharan Africa, Europe, South East Asia and Latin America, Tim has worked with NGOs, UN agencies and private sector consultants in both development and humanitarian relief.

    He has worked with WSUP since 2006, having previously acted as Programme Director for WSUP programmes in Ghana, Mali and Zambia.

    During this time he has developed a solid understanding of strategies to address the challenges faced by service providers in meeting the water and sanitation needs of low-income urban communities.

  • Emma Bakhle

    Head of Funding

    Emma joined WSUP in January 2021 bringing with her more than 20 years’ fundraising experience in the health and disability sectors, including over 12 years focused on international development.

    A new business specialist, Emma joined from the International Planned Parenthood Federation (IPPF) where for 7 years she led the management of global partnerships with foundations and created new income streams from the private sector focusing on the needs of workers in global supply chains, to fund health services, advocacy, and social and behaviour change communications. Prior to IPPF, she worked for Leonard Cheshire Disability, Whizz-Kidz and the NHS, and was in advertising sales before her move into the charity sector.

  • Rosemary Campbell

    Rosemary Campbell

    Head of Water

    Rosemary is Head of Water with WSUP’s Innovation and Consumer Needs team. She brings 28 years of experience from the water industry, including 20 years at Veolia Water and Mott MacDonald with a variety of executive roles.

    She has built strong experience in countries including the US, Rwanda, Eastern Sudan, DRC, Tanzania and Zambia. Her expertise ranges from technical management, private sector participation, behaviour change, to utility business development in the water sector.

  • Jonathan Stokes

    Jonathan Stokes

    Senior Design & Learning Analyst

    Jonathan leads WSUP’s monitoring & evaluation activities, tracking achievement across all country programmes. In addition to regular programme outcome monitoring, his work includes design and management of WSUP’s sector functionality assessment process (diagnosing current WASH sector status in each country, in collaboration with key stakeholders) and WSUP’s newly introduced citywide surveys, which involve tracking on-the-ground service coverage at household level.

    Jonathan is a civil engineer who joined WSUP after several years in the private sector.

  • Sibongile Ndaba

    Business Development Lead, Zambia

    Sibongile has worked for WSUP since 2016 and oversees the business component of all water supply and sanitation interventions.

    Sibongile trained as a development economist and banker and is skilled in monitoring market challenges and their impact on small businesses. She previously worked as a relationship manager for a leading bank, marketing products and brand and managing corporate client portfolios.

  • Kameya Kashweka

    Projects Engineer in Design & FSM, Zambia

    Kameya has worked for WSUP in Zambia as a projects engineer since 2013. He oversees the engineering assessments, design, implementation and supervision works, helping service providers enable the urban poor to access water and sanitation.

    Since joining WSUP, Kameya has been pivotal in leading the testing of technical innovations for faecal sludge management. He works with SMEs to build their capacity in providing faecal sludge services.

  • Ayesha Ally

    Partnerships Manager

    Ayesha joined WSUP in December 2018. Her role is to strengthen the company’s strategic partnerships with a diverse set of funders. She has worked in both the private and non-profit sector and has over five years of experience in international development.

    Before joining WSUP, Ayesha worked as Philanthropy and Partnerships Manager at Oxfam where she was responsible for managing a large portfolio of high-profile philanthropists and family foundations. She holds an MSc in Global Health and Development from UCL and a BSc in Biology from University of Leeds.

  • Aimée Randrianarisoa

    Programme Officer, Madagascar

    Aimée started at WSUP Madagascar in 2016.  As a Programme Officer she is responsible for the coordination and management of capacity development, institutional support and partnerships with national and local stakeholders.

    She is a hydraulic engineer with a background in the field of environmental development. Having worked on a range of bilateral programmes, her experience includes support for multi-actor dynamics, local governance and the development of institutional strategies.

  • Fabio Rasoloharinjatovo

    Project Manager, Madagascar

    As a Project Manager, Fabio oversees coordination with stakeholders and the implementation of all project activities in the Mahajanga Urban Commune. He also works with the Boeny Regional Directorate of WASH to coordinate interventions at a regional level as co-lead of the WASH regional structure.

    Fabio’s background is in social work. He worked as the National Coordinator of a project promoting youth-access to contraception with an international NGO before joining WSUP in 2018.

  • Mamitiana Razafimanantsoa

    Project Manager, Madagascar

    Mamitiana joined WSUP in April 2018 as a Project Manager. He coordinates interventions and collaborates with partners and stakeholders in the WASH sector in the city of Tulear.

    With a background in sociology, Mamitiana has worked on a range of development projects implemented by national and international NGOs. Before joining WSUP he worked as a Food Security Project Coordinator across several sectors including WASH.

  • Jessica Phiri

    Community Development Officer Zambia

    Jessica is a community engagement expert who possesses a wealth of expertise in service delivery, capacity building, and influence in the WASH sector. She holds a bachelor’s degree in Library and Information Systems and Development Studies attained from the University of Zambia and has a master’s degree in Development Studies.

    She has five years’ experience working in the WASH sector leading the development of community engagement strategies, behaviour change strategies, stakeholder management and organisational communications strategies. She has experience working with government ministries, NGOs, and various stakeholders at grassroots level to achieve sustainable programme outcomes.

  • Jane Olley

    Technical Manager

    Jane is a chemical engineer specialised in water, waste and environmental management. She has over 22 years’ experience working on international water and sanitation projects in Africa, Asia, Latin America and Eastern Europe.

    Jane’s clients include the World Bank, UN-HABITAT, DFID, the EU and the Inter-American Development Bank. She leads work on liquid and solid waste management including WSUP Advisory’s project to improve faecal sludge management in Freetown, Sierra Leone.

  • Md Habibur Rahman

    Sanitation Lead, Bangladesh

    Habibur Rahman leads WSUP Bangladesh’s sanitation work. His prime responsibility is to oversee the sanitation component, including faecal sludge management, for overall planning and implementation of WSUP’s programme in Bangladesh.

    He has a background in civil engineering with 17 years’ experience of programme planning, design, implementation and capacity building in the WASH sector, focusing on urban sanitation services. He previously worked with various organisations such as CARE, DAM and NGO Forum.

  • Julie Ranaivo

    Programme Coordinator, Madagascar

    Julie is responsible for the overall coordination and implementation of the WSUP Madagascar programme. She joined WSUP in 2009 as Project Coordinator and in 2013 was promoted to her current role. She supervises the in-country programme staff, the programme implementing partners and she works closely with the national water utility.

    Julie has a civil engineering and project management background and she has previously managed operations for public infrastructure authorities in Madagascar.

  • Philip Othieno

    Philip Oyamo

    Mombasa/Malindi Senior Project Manager, Kenya

    Philip has been leading WSUP’s interventions in Mombasa and Malindi since 2013. He has extensive experience in institutional pro-poor capacity set-up and support, brokering complex neighbourhood and city-wide agreements intended to improve access to water and sanitation for the base of pyramid consumers.

    He previously worked at a number of non-profit organisations where he led teams in developing and managing WASH projects in relief and emergency response contexts.

  • Emily Machocho Kirigha

    Project Manager, Kenya

    Emily has been in the humanitarian sector for the past seven years and her experience covers the food security and WASH sectors.

    Emily’s background in sociology and psychology has instilled excellent interpersonal skills and tact. Having worked in different capacities and environments, she is passionate about sustainable development and believes in ‘being faithful in small things, because it’s in them that our strength lies’.

  • Emanuel Ouma Owako

    Programme Coordinator, Kenya

    Emanuel leads WSUP’s research and policy programme which aims to build evidence that can be used to influence policy on urban sanitation in Kenya.

    With a background in population and development studies Emanuel has previously managed multi-sectoral programmes that deliver services to the most vulnerable. He has also coordinated consortium programmes focusing on capacity building of urban authorities and government ministries to provide quality and timely services. Emanuel has extensive experience in project design, management and evaluation.

  • Antonio Madeira

    Water Coordinator, Mozambique

    Antonio joined WSUP in 2013 following two years working for the water utility in Maputo, Águas da Região de Maputo. With 25 years of experience in the water sector, he is a specialist in the design, operation, execution and planning of water supply systems of varying sizes.

    Antonio has experience working for NGOs, governments and as a private contractor. This includes roles with WSUP, water utilities and several Mozambican construction companies.

  • Lucília Sing Sang

    Administrator Beira, Mozambique

    Lucilia joined WSUP in 2016 to coordinate and administer work with FIPAG, supporting its customer relationships in Beira. She monitors door-to-door surveys by community based organisations and coordinates WSUP’s relationships with FIPAG and Vitens Evides International to address management of non-revenue water.

    Lucilia has 17 years’ experience in administration, including experience in WASH, education, health and also in private sector business administration.

  • Zeeshan Longi

    Partnerships Manager

    Zeeshan joined WSUP in November 2020. His role is to support the global funding strategy by managing existing and building new institutional funding partnerships. He has over 7 years of experience working with INGOs within International Development.

    Prior to WSUP, he worked as Programmes Partnerships Manager at Muslim Aid where he was responsible for managing a large portfolio of complex projects within the Middle East region. He holds a BA in Economics and Development Studies from SOAS University of London.

  • Lesley Waller

    Partnerships Manager

    Lesley joined WSUP in February 2021. Her role is to strengthen strategic partnerships with a focus on trusts and foundations. She has over 13 years of experience in international development including three years based in East Africa.

    Before joining WSUP, Lesley worked as Senior Programme Coordinator for Africa Educational Trust managing a portfolio of complex projects in East and Horn of Africa. She holds an MSc in Environmental Resource Management and Development from the University of Wales, Swansea.

  • Carmen Sing Sang

    Project Manager, Beira, Mozambique

    Carmen joined WSUP in 2019 after almost 10 years working for FIPAG Beira in both projects execution and project management.

    During this period could work on networks design and execution, maintenance planning and supervision. As a civil engineer, she worked for 5 years managing the first NRW unit at FIPAG, acquiring during that time experience on DMA design and management, flow meters sizing and network redesign.

  • Robert Martin

    Associate, WSUP Advisory

    Having previously led WSUP Advisory CIC as Managing Director, Robert Martin now works with the company as an Associate Consultant. He has over 35 years of experience in the global water sector, including 15 years managing urban services and support to operations worldwide for an international private sector service provider.

    As an independent consultant since 2006, he has worked extensively with the European Investment Bank and the UN hosted Water Supply and Sanitation Collaborative Council. He holds a BSc in Engineering and Applied Science from Yale University and a PhD in Environmental Health Sciences from Johns Hopkins University.

  • Jo Parker

    Jo Parker

    Associate, WSUP Advisory

    Jo is a chartered civil engineer and has worked in the utility industry for over 40 years with various UK water companies and in overseas missions. She currently works as an independent consultant specialising in the management of distribution assets.

    She was awarded the MBE for services to the water industry in 1995 and actively collaborates with professional organisations including the Institution of Civil Engineers and the International Water Association. Jo consults regularly for WSUP Advisory.

  • Isabel Blackett

    Isabel Blackett

    Associate, WSUP Advisory

    Isabel is an independent sanitation specialist based in the UK. Since 2005, she worked for WSP – World Bank developing poor-inclusive urban sanitation programmes in Indonesia, Vietnam, Philippines, Pacific Islands and South Asia, and more recently also developing global tools and diagnostics for faecal sludge management.

    Prior to joining the World Bank she did similar sanitation work in Southern and East Africa with bilateral and multilateral organisations, consulting firms and NGO’s.

  • Richard Wilson

    Richard Wilson

    Associate, WSUP Advisory

    Richard has been Team Leader for a number of key WSUP Advisory projects focusing on WASH planning and strategy development at national level. He was previously WSUP Programme Director for Kenya and Zambia.

    His background is in Civil, Water and Environmental Engineering, and Institutional Development. He has 10 years of experience with African utilities, as well as broader experience in Africa, Middle East, Asia, Eastern Europe and Central America.

  • Bridget Teirney

    Water & Sanitation Consultant

    Bridget is a civil engineer and has 10 years’ experience in the water and sanitation sector. Over half of that time has been working within water and sewerage utilities in Australia, in a variety of roles in service planning, technical support, operations and project delivery. Bridget has a Master of Integrated Water Management and has worked on projects in Australia, Zambia, Uganda, Bangladesh and India.

    Most recently Bridget worked full time in Zambia on the Faecal Sludge Management Business Development consultancy, part of the Lusaka Sanitation Programme, funded by the World Bank.