Neil has been Chief Executive since 2014. He has over two decades’ experience of successfully leading and growing organisations, social enterprises and innovative partnerships in Europe and North America.
Neil previously led various organisations that deliver services to base of the pyramid consumers. He worked with the renewable energy industry to develop their social investment initiative, taking each through complex change processes to promote significantly enhanced institutional capacity and performance.
Managing Director of WSUP Advisory
A civil engineer by profession, Yaver has over 35 years of consulting engineering and business leadership experience in North America, Europe, the Middle East, South Asia and Africa. His expertise includes strategy, corporate governance, business planning, leadership and the planning, financing, design and management of infrastructure projects.
Yaver holds a MS in management from the Graduate School of Business at Stanford University and is a Licensed Professional Engineer.
Director of Programmes
Jeremy started at WSUP in 2016. His current role involves leading the strategic development of the six WSUP country programmes.
Having started out as an engineer, Jeremy’s career has developed with roles in the commercial, public and non-profit sectors. This includes time with the Department for International Development, and as a CEO for a UK NGO, during which time he completed a management degree.
Guy Norman PhD
Director of Research & Evaluation
Guy leads WSUP’s research programme and heads up the Evaluation, Research and Learning team responsible for research, monitoring and evaluation, and technical publications.
Guy comes from a background in scientific editing, and his move into development was a career change following a PhD around sanitation in Africa. He has a particular interest in institutional change and public finance solutions for urban WASH.
Head of People & Support
Alicia is responsible for providing cross functional management of the business support operations required for WSUP to deliver its vision and mission, including human resources, IT, and facilities.
She has established and managed a number of new offices across the UK and abroad in the private and not-for-profit sectors, which has involved everything from the fit out of new office space to developing resilient systems and operating procedures.
Head of Partnerships & Communications
Steve joined WSUP in April 2016 and leads the organisation’s communications work, helping to raise awareness of urban water and sanitation issues and support engagement in WSUP’s work.
He has a background in business and international development, having previously led communications for Youth Business International, an entrepreneurship network, and worked for a non-profit advising multinationals on sustainable development. Steve started his career as a journalist for a range of business and finance publications.
Director of Finance
Chris is responsible for the strategic development of the finance function, reporting on finance and risk management to the board and acting as company secretary.
Following a career in rural development in India, Chris qualified as a chartered accountant. He has worked in finance in the international development sector since 1987, mainly with World Wildlife Fund, International Rescue Committee and International Institute for Environment and Development, before joining WSUP in 2015.
Country Programme Manager, Mozambique
Carla has been at WSUP in Mozambique since 2007. She is a civil and sanitary engineer with nearly 40 years’ experience in project management in the water supply and sanitation sector.
Carla has extensive practical experience in design and operation of water supply networks, wastewater treatment and drainage studies. She has undertaken a range of consultancies for the private sector, governments, NGOs and development banks, including the World Bank.
Country Programme Manager, Kenya
Mugo is an experienced WASH professional specialized in pro-poor rural and urban development programmes in both not-for-profit and private sectors. He has demonstrable track record in development and management of socio-technical programmes and projects in water supply, environmental sanitation, and hygiene promotion mainly targeting low-income urban and rural societies.
He has competent knowledge in technology, business modelling, institutional and organizational development, SME capacity development, mobilizing development finance and multi-sector partnership management.
Country Programme Manager, Madagascar
Sylvie is responsible for overall management, coordination and implementation of the WSUP Madagascar programme. She has been with WSUP in this role since 2009 and through it coordinates closely with institutional partners, the local authority and with the national water utility.
Her previous experience is as a Project Manager with international NGOs in Antananarivo and prior to which she was responsible for the Research and Development Department of the agency for public infrastructure in Madagascar.
Country Programme Manager, Bangladesh
Shaheen leads WSUP’s work in Bangladesh. He ensures effective management and efficient delivery of the WSUP programme by providing strategic guidance and management support.
Shaheen has 28 years’ experience managing high profile relationships with organisations such as UNICEF, AusAID, USAID, European Commission, ECHO, Department for International Development, Bill & Melinda Gates Foundation and World Bank with WSUP, CARE and other organisations working on WASH. He has an MBA and is a graduate in civil engineering.
Country Programme Manager, Zambia
Reuben has managed the WSUP Zambia programme since 2008 and has over 17 years’ experience in water and sanitation service delivery, working with the government and its mandated service delivery institutions.
Before joining WSUP, Reuben worked in WASH consulting services, helping deliver a number of government programmes that targeted poor communities across Zambia. He has managed the establishment of the only faecal sludge management model in Zambia serving the urban poor.
Frank Romeo Kettey
Country Programme Manager, Ghana
Frank joined WSUP in 2014 as a project officer and became Project Manager for Kumasi in 2016. He supports initiatives that engage local authorities, financial institutions and other private sector and community actors to improve WASH service delivery to low-income communities.
Frank is passionate about initiatives that sustainably improve the lives of marginalised communities. Before joining WSUP he worked for the Ministry of Employment and Labour Relations, supporting agricultural and artisanal cooperatives and credit unions.
Director of WASH Finance
Following eight years as Programme Director for two country programmes, Baghi now leads WSUP’s work in mobilising and supporting investments in WASH.
A chartered civil engineer and water resources expert, Baghi previously worked for a major UK consultancy accumulating over three decades’ experience in programme, organisational and financial management. As Project Director and Regional Director he successfully led major development projects in developing countries, including in water and sanitation.
Task Force Director
Andrzej joined WSUP in 2015 and is currently the Task Force Director, working with WSUP teams around the world on project management.
Before this, Andrzej worked for three years in Kenya and two years in Mali on water quality for supply, sewage and the environment. He worked for the Environment Agency for over 20 years, focusing on water pollution control, computer modelling and UK and EU water quality legislation.
General Manager of WSUP Advisory
With over 25 years’ experience in water sector projects in sub-Saharan Africa, Europe, South East Asia and Latin America, Tim has worked with NGOs, UN agencies and private sector consultants in both development and humanitarian relief.
He has worked with WSUP since 2006, having previously acted as Programme Director for WSUP programmes in Ghana, Mali and Zambia.
During this time he has developed a solid understanding of strategies to address the challenges faced by service providers in meeting the water and sanitation needs of low-income urban communities.
Eden Mati Mwangi
Programme Coordinator, Kenya
Eden is a civil engineer and programme management professional. She has developed and managed socio-technical WASH development programmes targeting marginalised and low-income communities in Kenya.
Her experience covers institutional and strategy support to water utilities, national institutions and the private sector. She is also experienced in managing multi-stakeholder partnerships, donor-funded WASH projects, infrastructure projects, public policy, governance, innovation and technology. Eden has previously worked at Water Services Trust Fund, HP Gauff and GIZ.
Head of Funding
Hannah joined WSUP in August 2019 and leads on raising funds for our work. She has significant experience in leading fundraising teams, and facilitating major gifts from strategic foundations, family trusts, high net worth individuals and companies.
Hannah has worked for a number of international and healthcare charities, including as Head of Major Gifts for six years at Médecins Sans Frontières (MSF) UK. She is a Trustee for the Hospice of St Francis in Berkhamsted.
Sylvia Muthoni Ndirangu
Kisumu Project Manager
Sylvia has over six years experience in project management and marketing in the non-governmental, banking and hospitality industries.
She has a degree in Commerce and is certified in Monitoring and Evaluation.
Sylvia is passionate in driving innovations that improve access to improved sanitation and service delivery for the urban poor through developing inclusive business models, that ensure appropriate product development, enterprise development, work force development, market access, and inclusive financing for both entrepreneurs and consumers
In her roles, Sylvia fosters an environment of team work and ensures that strategy is clearly defined while overseeing performance and supporting utilities and mandated institutions in the WASH sector.
Head of Research & Learning
Sam leads WSUP’s knowledge management, helping to ensure learning is captured and disseminated for impact through technical publications, research, learning events and programme reviews. He has authored, co-authored or edited over 30 publications on diverse aspects of urban WASH.
Sam has a background in evaluation, research and learning, having previously worked as an analyst specialising in programme evaluation at RAND Europe. This built on experience with the learning and development team at Institute for Government.
Head of Water
Rosemary is Head of Water with WSUP’s Innovation and Customer Needs team. She brings 28 years of experience from the water industry, including 20 years at Veolia Water and Mott MacDonald with a variety of executive roles.
She has built strong experience in countries including the US, Rwanda, Eastern Sudan, DRC, Tanzania and Zambia. Her expertise ranges from technical management, private sector participation, behaviour change, to utility business development in the water sector.
Camila joined WSUP in August 2017. Her role is to help strengthen the company’s strategic partnerships through the development of funding proposals and management of donor compliance, working across all of WSUP’s countries.
Her background includes working with development NGOs and advocacy and research institutes in London and Montreal such as the Agency for Cooperation and Research in Development (ACORD) and the Montreal Institute for Genocide and Human Rights Studies (MIGS). She holds an MA from the University of Sussex and a BA from McGill University.
Monitoring & Evaluation Manager
Jonathan leads WSUP’s monitoring & evaluation activities, tracking achievement across all country programmes. In addition to regular programme outcome monitoring, his work includes design and management of WSUP’s sector functionality assessment process (diagnosing current WASH sector status in each country, in collaboration with key stakeholders) and WSUP’s newly introduced citywide surveys, which involve tracking on-the-ground service coverage at household level.
Jonathan is a civil engineer who joined WSUP after several years in the private sector.
Cameron joined WSUP in March 2017 working as EA to the CEO, supporting various strategic projects and assisting in the maturity of WSUP’s corporate governance. In January 2019, he began to work part-time in the Innovation & Consumer Needs (ICoN) Team, providing analysis to the SWEEP business model in Bangladesh. In April 2019, Cameron became WSUP’s Business Analyst, leading WSUP’s approaches to business development and analysing the various business models which WSUP promotes.
Cameron holds an Economics degree from the University of St Andrews and has previously worked in social policy and for business representation groups.
Ayesha joined WSUP in December 2018. Her role is to strengthen the company’s strategic partnerships with a diverse set of funders. She has worked in both the private and non-profit sector and has over five years of experience in international development.
Before joining WSUP, Ayesha worked as Philanthropy and Partnerships Manager at Oxfam where she was responsible for managing a large portfolio of high-profile philanthropists and family foundations. She holds an MSc in Global Health and Development from UCL and a BSc in Biology from University of Leeds.
Jane is a chemical engineer specialised in water, waste and environmental management. She has over 22 years’ experience working on international water and sanitation projects in Africa, Asia, Latin America and Eastern Europe.
Jane’s clients include the World Bank, UN-HABITAT, DFID, the EU and the Inter-American Development Bank. She leads work on liquid and solid waste management including WSUP Advisory’s project to improve faecal sludge management in Freetown, Sierra Leone.
Simon Le Gouais
Senior Management Accountant
Simon has been with WSUP since 2016 and is responsible for the financial management of donor contracts, ensuring WSUP delivers maximum impact with the funds available.
He draws on many years’ experience working with a range of NGOs and commercial organisations, including BBC Media Action, Consortium for Street Children, Lake of Stars Festival and as a director of media at The Training Station.
Md Habibur Rahman
Sanitation Lead, Bangladesh
Habibur Rahman leads WSUP Bangladesh’s sanitation work. His prime responsibility is to oversee the sanitation component, including faecal sludge management, for overall planning and implementation of WSUP’s programme in Bangladesh.
He has a background in civil engineering with 17 years’ experience of programme planning, design, implementation and capacity building in the WASH sector, focusing on urban sanitation services. He previously worked with various organisations such as CARE, DAM and NGO Forum.
Md Amirul Hasan
Business Development Specialist, Bangladesh
Md Amirul Hasan is an experienced business development professional, having worked in the private and development sectors.
His role at WSUP is to develop WASH enterprises and profitable businesses. He has previously worked for Levi Strauss & Co and Philip Morris International and is particularly skilled in business and enterprise development, demand creation, private sector engagement, project management and training and development. His qualifications include a BBA and MBA from the University of Dhaka.
Dr Farzana Begum
Research & Policy Lead, Bangladesh
Farzana joined WSUP in 2017. She is a medical doctor by profession and a public health specialist. She has been involved in the development sector for more than 10 years, working in leading roles in research and programme management for key international organisations in Bangladesh.
Farzana works closely with the UK research and policy team, leading and managing Bangladesh research and policy influencing activities.
Programme Coordinator, Madagascar
Julie is responsible for the overall coordination and implementation of the WSUP Madagascar programme. She joined WSUP in 2009 as Project Coordinator and in 2013 was promoted to her current role. She supervises the in-country programme staff, the programme implementing partners and she works closely with the national water utility.
Julie has a civil engineering and project management background and she has previously managed operations for public infrastructure authorities in Madagascar.
Mombasa/Malindi Senior Project Manager, Kenya
Philip has been leading WSUP’s interventions in Mombasa and Malindi since 2013. He has extensive experience in institutional pro-poor capacity set-up and support, brokering complex neighbourhood and city-wide agreements intended to improve access to water and sanitation for the base of pyramid consumers.
He previously worked at a number of non-profit organisations where he led teams in developing and managing WASH projects in relief and emergency response contexts.
Emily Machocho Kirigha
Nakuru/Naivasha Project Manager, Kenya
Emily has been in the humanitarian sector for the past seven years and her experience covers the food security and WASH sectors.
Emily’s background in sociology and psychology has instilled excellent interpersonal skills and tact. Having worked in different capacities and environments, she is passionate about sustainable development and believes in ‘being faithful in small things, because it’s in them that our strength lies’.
Emanuel Ouma Owako
Research & Policy Lead, Kenya
Emanuel leads WSUP’s research and policy programme which aims to build evidence that can be used to influence policy on urban sanitation in Kenya.
With a background in population and development studies Emanuel has previously managed multi-sectoral programmes that deliver services to the most vulnerable. He has also coordinated consortium programmes focusing on capacity building of urban authorities and government ministries to provide quality and timely services. Emanuel has extensive experience in project design, management and evaluation.
Nancy Nyambura Wanyinyi
Nairobi Project Manager, Kenya
Nancy coordinates activities and engagements with Nairobi’s water service provider on behalf of WSUP.
With a background in engineering and business management, Nancy has two decades of extensive experience working in the water sector. She has also worked as a pro–poor consultant for water service providers across Kenya.
Sanitation Coordinator, Mozambique
Vasco joined WSUP in 2013. Previously he worked for Portuguese utility Águas do Oeste since 2004 where he was responsible for 72 wastewater treatment plants, 120 pumping stations, 400km of sewers and 60 employees.
Vasco is a specialist in the evaluation, design and operation of on-site sanitation, sewerage networks and wastewater treatment plants. These include biological treatment, activated sludge, anaerobic ponds, facultative lagoons, aerated lagoons, constructed wetlands and trickling filters.
Water Coordinator, Mozambique
Antonio joined WSUP in 2013 following two years working for the water utility in Maputo, Águas da Região de Maputo. With 25 years of experience in the water sector, he is a specialist in the design, operation, execution and planning of water supply systems of varying sizes.
Antonio has experience working for NGOs, governments and as a private contractor. This includes roles with WSUP, water utilities and several Mozambican construction companies.
Lucília Sing Sang
Administrator Beira, Mozambique
Lucilia joined WSUP in 2016 to coordinate and administer work with FIPAG, supporting its customer relationships in Beira. She monitors door-to-door surveys by community based organisations and coordinates WSUP’s relationships with FIPAG and Vitens Evides International to address management of non-revenue water.
Lucilia has 17 years’ experience in administration, including experience in WASH, education, health and also in private sector business administration.
Business Development Lead, Zambia
Sibongile has worked for WSUP since 2016 and oversees the business component of all water supply and sanitation interventions.
Sibongile trained as a development economist and banker and is skilled in monitoring market challenges and their impact on small businesses. She previously worked as a relationship manager for a leading bank, marketing products and brand and managing corporate client portfolios.
Projects Engineer in Design & FSM, Zambia
Kameya has worked for WSUP in Zambia as a projects engineer since 2013. He oversees the engineering assessments, design, implementation and supervision works, helping service providers enable the urban poor to access water and sanitation.
Since joining WSUP, Kameya has been pivotal in leading the testing of technical innovations for faecal sludge management. He works with SMEs to build their capacity in providing faecal sludge services.
Monitoring & Evaluation Officer, Ghana
Anthony has led the planning, implementation and management of monitoring and evaluation systems for WSUP in Ghana since 2015.
Before this, Anthony promoted healthy communities and families in Ghana by supporting other organisations to implement, monitor and evaluate systems for scaling-up high quality diagnosis and treatment services for malaria and other illnesses.
Anthony is skilled in research and evaluation methodologies and documenting success stories.
Social Business Lead, Ghana
Faustina has worked for WSUP since 2013. She supports the development of WASH-related social enterprises in Ghana, and learning and innovation within the country team.
Faustina is passionate about finding innovative pro-poor solutions to social issues. She understands the complexities of low-income service delivery and helps multi-sector service providers to scale up successful business models. Previously Faustina worked with Clean Team Ghana, which provides affordable sanitation services to low-income areas in Kumasi.
Azzika Yussif Tanko
Research & Policy Lead, Ghana
Azzika joined WSUP in February 2017 and coordinates sector influence and research activities in Ghana.
Azzika has over 10 years’ experience working with charities, and led sport development programmes that teach leadership skills to young people. He has strong advocacy, influencing and capacity building experience which has benefited communities across West Africa. Azzika also led research initiatives empowering citizens to encourage government social accountability in WASH service delivery in West Africa.
Programmes Coordinator, Mozambique
Silva joined WSUP Mozambique in July 2019. He is a civil engineer with expertise in Solid Mechanics, Structural Analysis & Design, Building Materials, Design of Buildings, Construction Technology and Project Management.
His engineering and management career lie primarily in academia as he worked for more than 20 years as university lecturer. Following that, he worked as City Councillor in the local government of Maputo and for international development agencies, including the UN, dealing with issues related to human rights, environment, urban planning, resettlement and sustainable development.
Carmen Sing Sang
Project Manager, Beira, Mozambique
Carmen joined WSUP in 2019 after almost 10 years working for FIPAG Beira in both projects execution and project management.
During this period could work on networks design and execution, maintenance planning and supervision. As a civil engineer, she worked for 5 years managing the first NRW unit at FIPAG, acquiring during that time experience on DMA design and management, flow meters sizing and network redesign.
Annie joined WSUP as a Marketing Specialist in May 2019. She has a creative agency background having worked in a variety of roles from consumer insight, campaign strategy and brand planning, to copywriting and app & web design. Annie has worked with a variety of clients including global brands, national charities and start-up businesses.
As part of the ICON team, Annie leads on marketing strategy within programmes, including capacity building around demand creation, behaviour change and customer management and offers new ideas for how to engage LICs and wider WASH stakeholders.
Water & Sanitation Consultant
Chris has five years of experience in the water sector, having worked in the UK and Sub-Saharan Africa for both the private and non-profit sectors. He has worked for WSUP since the start of 2018 and has responsibility for supporting in the scoping, development and operation of projects in South Asia, East and Southern Africa that support service providers to develop mechanisms and ways of working that improve services to low-income communities.
Serge joined WSUP in April 2019 where as Sanitation Officer, within the ICoN team, he supports the country programmes, WSUP Advisory and other WSUP functions to achieve appropriate and consistent best practices in sanitation service provision, with particular focus on faecal sludge management and on-site sanitation systems.
Serge has experience in business development, client relations and project management gained whilst working at Tomher Environmental, a water and wastewater treatment he co-established in Malaysian Borneo. He holds an MSc degree in Water and Sanitation for Development from Cranfield University where for his thesis he focused on understanding how different user groups, in the city of Durban (South Africa), perceived the Nano Membrane Toilet (project funded by the Bill and Melinda Gates Foundation and their Reinvent the Toilet Challenge) as something they might adopt and use.
Liz joined WSUP in June 2018. Her role is to help strengthen the company’s strategic partnerships with a diverse set of funders, with a particular focus on trusts and foundations.
Liz has worked in the non-profit sector for over 15 years in a variety of programme development and fundraising roles. Most recently, she worked as an institutional fundraiser for a large national charity and prior to that was responsible for building capacity and supporting organisational development of community-based organisations across the world. In 2015, Liz received an MA in Development Management.
Associate, WSUP Advisory
Having previously led WSUP Advisory CIC as Managing Director, Robert Martin now works with the company as an Associate Consultant. He has over 35 years of experience in the global water sector, including 15 years managing urban services and support to operations worldwide for an international private sector service provider.
As an independent consultant since 2006, he has worked extensively with the European Investment Bank and the UN hosted Water Supply and Sanitation Collaborative Council. He holds a BSc in Engineering and Applied Science from Yale University and a PhD in Environmental Health Sciences from Johns Hopkins University.
Associate, WSUP Advisory
Jo is a chartered civil engineer and has worked in the utility industry for over 40 years with various UK water companies and in overseas missions. She currently works as an independent consultant specialising in the management of distribution assets.
She was awarded the MBE for services to the water industry in 1995 and actively collaborates with professional organisations including the Institution of Civil Engineers and the International Water Association. Jo consults regularly for WSUP Advisory.
Associate, WSUP Advisory
Isabel is an independent sanitation specialist based in the UK. Since 2005, she worked for WSP – World Bank developing poor-inclusive urban sanitation programmes in Indonesia, Vietnam, Philippines, Pacific Islands and South Asia, and more recently also developing global tools and diagnostics for faecal sludge management.
Prior to joining the World Bank she did similar sanitation work in Southern and East Africa with bilateral and multilateral organisations, consulting firms and NGO’s.
Associate, WSUP Advisory
Richard has been Team Leader for a number of key WSUP Advisory projects focusing on WASH planning and strategy development at national level. He was previously WSUP Programme Director for Kenya and Zambia.
His background is in Civil, Water and Environmental Engineering, and Institutional Development. He has 10 years of experience with African utilities, as well as broader experience in Africa, Middle East, Asia, Eastern Europe and Central America.
Water & Sanitation Consultant
Bridget is a civil engineer and has 10 years’ experience in the water and sanitation sector. Over half of that time has been working within water and sewerage utilities in Australia, in a variety of roles in service planning, technical support, operations and project delivery. Bridget has a Master of Integrated Water Management and has worked on projects in Australia, Zambia, Uganda, Bangladesh and India.
Most recently Bridget worked full time in Zambia on the Faecal Sludge Management Business Development consultancy, part of the Lusaka Sanitation Programme, funded by the World Bank.
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