During 2020-2021, WSUP’s work became more vital than ever before, with the Covid-19 pandemic driving increased need for general good hygiene practices.

Our Annual Report shows where, how, and how much WSUP’s work has benefited the communities it serves across Africa and south Asia.

In the year to March 2021, despite global challenging circumstances, WSUP reached:

515,000 people with improved water access

721,000 residents with improved sanitation services;

5.5 million people with improved access to good hygiene;

and mobilised $8 million in additional investment.

Lord Paul Boateng, WSUP’s chairman, says in his opening message:

“As a world leader in research and practical assistance in the market-led delivery of access to urban water, sanitation and hygiene, our efforts are critical to the achievement of SDG 6, clean water and sanitation, and SDG 11, sustainable communities and cities.”

Neil Jeffery, WSUP’s CEO, adds:

“Covid-19 highlighted how vital water, sanitation and hygiene (WASH) is, how central it can be to combating disease and how WSUP’s expertise is fundamental to overcoming that challenge in urban areas.”

Download WSUP Annual Report 2020-21

 

Students sweeping a school sanitation facility, Madagascar

Making progress on sanitation policy: AfricaSan6

How can policy initiatives best accelerate the expansion of sanitation services and help people improve their hygiene practices across Africa? That was one of the questions WSUP and the Eastern and Southern Africa Water and Sanitation (ESAWAS) Regulators Association aimed to address during AfricaSan, the 6th African Conference on Sanitation & Hygiene. WSUP and ESAWAS […]


The social and economic development of any country requires strong basic conditions, such as the health and well-being of its population. Hygiene practices are proven to be crucial for health, so any initiative aimed at ensuring those practices are incorporated by communities is incredibly important.

In Madagascar, this has been done successfully over recent years, thanks to partnerships that combined efforts and expertise from organisations and local authorities, with specific focus on educating pupils at schools. In order to assess those actions and the progress they brought about, a study has been produced.

In collaboration with Madagascar’s Ministry of Education, WSUP asked Hydroconseil and GRET to carry out research on the effectiveness of hygiene promotion in schools. The objective of the study was to compare several hygiene promotion approaches in EPPs by assessing their effects on student behaviour.

Valuing toilets: how customers rate the container-based sanitation experience

By Sam Drabble, Head of Evaluation, Research & Learning Container-based sanitation (CBS) offers an innovative response to the challenge of sanitation in densely populated urban settlements. This blog presents key findings from a ground-breaking study looking at customer satisfaction with Clean Team Ghana, a CBS provider owned by WSUP serving over 3200 customers in Kumasi, […]


Container-based sanitation (CBS) systems are acknowledged by the JMP as providing improved sanitation services. By contrast with onsite-infiltration systems, such as latrines and septic tanks, container-based systems ensure full containment of faecal waste.

This Research Brief presents the results of an evaluation of user experience of CBS. The study found that CBS provides social benefits including increased satisfaction for women, and for those unable to use the toilet at night or otherwise excluded from accessing toilets for physical or social reasons.

Most Clean Team Ghana customers previously used public toilets – they show higher satisfaction with CBS, and on average, paid 3.6 USD or 20 GHS person/month less for sanitation with Clean Team Ghana. The study strengthens the evidence base that CBS, under the right arrangements, should be considered as an option to be included in the national sanitation policy and contribute towards Ghana meeting Sanitation for All.

Safely managed onsite sanitation: a life changer for low-income communities

Toilets: we cannot live without them. However, about half of humanity does. According to the United Nations, 3.6 billion people around the globe live without access to a toilet “that works properly”. With that in mind, the UN has focused on those in need of this very basic service on its campaign for World Toilet […]


Integrate with wider city resilience: collaboration with other areas is crucial

This is the fourth blog in a series exploring four recommendations from WSUP’s new report, The missing link in climate adaptation, released ahead of COP26. Read the full report here: www.wsup.com/the-missing-link  Recommendation four: Integrate with wider city resilience For water and sanitation, climate change is not only about reducing the emissions of carbon into the Earth’s atmosphere. […]


Strengthen systems: foundations for climate resilience in the long term

This is the third blog in a series exploring four recommendations from WSUP’s new report, The missing link in climate adaptation, released ahead of COP26. Read the full report here: www.wsup.com/the-missing-link Recommendation three: Strengthen systems When we think of climate-resilient water and sanitation, many of us will picture infrastructure. We might think of piped water and […]


Protect the infrastructure: climate proofing water and sanitation systems

This is the second blog in a series exploring recommendations from WSUP’s new report, The missing link in climate adaptation, released ahead of COP26. Read the full report here: www.wsup.com/the-missing-link Recommendation two: Protect the infrastructure When Hurricane Sandy struck the United States back in 2013, the wastewater systems were overwhelmed causing over 10 billion gallons of […]


Our future is at hand: strengthening hygiene and increasing access to water and sanitation services in Madagascar

In these recent months, we have seen hand hygiene become a fundamental component of people’s health and safety, giving all the more reason for better investment in water, sanitation and hygiene services. As Madagascar continues to grapple with the ongoing Covid-19 pandemic, ensuring long-term systemic change in water, sanitation and hygiene is vital. Over the […]