WSUP works with water utilities around the world to reduce their rates of Non-Revenue Water (NRW). This Practice Note describes a successful NRW programme undertaken by WSUP and JIRAMA, Madagascar’s state electricity and water utility in the capital city, Antananarivo.

Alice Wambui in Dandora, Nairobi

Safe, affordable, reliable: water connections in Dandora, Nairobi

In the low-income settlement of Dandora in Nairobi, Kenya, we have been working with Nairobi City Water and Sewerage Company (NCWSC) to upgrade the area’s water supply system and improve access for 52,000 low-income consumers. For residents like Alice Wambui (pictured, above), who lives in the Maili Saba area of Dandora with her husband and […]


New partnership in Kenya to tackle challenges of providing water to base of pyramid customers

Water & Sanitation for the Urban Poor (WSUP) has signed a £1.6 million ($2.3 million) agreement with Kenya Markets Trust (KMT) to promote improved access to water services for low-income consumers across Kenya. WSUP will work with utilities, the regulator, private sector service providers and consumers to address barriers to improved water access for base […]


Antananarivo partnership recognised for water access transformation

The Madagascan city of Antananarivo, state-owned water & electricity provider JIRAMA, and the Madagascan Ministry of Water, Sanitation & Hygiene was shortlisted in the FT/IFC Transformational Business Awards for Excellence in City-Led Transformation, for their work in improving water access to low-income city residents. The consortium of organisations, which have been supported by Water & Sanitation for […]


Affordability and convenience

Mary  Sinuni, a mother of two, was born and raised in Kahawa Soweto, a slum in eastern Nairobi, where she operates a retail shop near her home. She used to buy water from local water vendors, spending around KES 50 per day for the water and almost as much again on transporting it to her […]


A tap on your doorstep: water supply in Mombasa

It’s mid-morning when we meet Timinah Nyamai at her home in Changamwe, Mombasa. She’s washing dishes at the tap on her doorstep – it’s only been two weeks since the water started running, and she can’t hide her joy. Born and raised in Mombasa County, she tells us that only a few months earlier she […]


Masters-level training in Madagascar

A different city, a different context, and different participants – but the same challenges and enthusiasm to overcome them in Madagascar last week. Following training in Kenya earlier this month, our seven-day course in Antananarivo was delivered to Masters students currently studying urban management but with little or no technical experience in the WASH sector. […]


Water funds partnership: investing directly in water resource management

This leadership perspective by Greg Koch, The Coca-Cola Company, forms part of a series on the theme of creating business value and development impact in the WASH sector. The series and accompanying Discussion Paper are co-produced by WSUP and Business Fights Poverty. Water is central to The Coca-Cola Company’s business. Of course, water is the principal ingredient of most […]


Beyond CSR: developing sustainable business solutions for sanitation in India

This leadership perspective by Jean-Laurent Ingles, Unilever, forms part of a series on the theme of creating business value and development impact in the WASH sector. The series and accompanying Discussion Paper are co-produced by WSUP and Business Fights Poverty. As one of the world’s fastest growing emerging economies, India presents a significant opportunity for future growth for companies. […]


Réduire le NRW (non-revenue water, “eau non comptabilisée”) est un objectif de développement commun pour les compagnies d’eau, mais est-ce que cela aide les pauvres ? A Antananarivo (Madagascar), la réduction de NRW permet à la compagnie JIRAMA de dégager des ressources en eau qui sont utilisées pour approvisionner les communautés à faible revenu.