This guide has been developed as a resource for water utilities to support implementation of Non-Revenue Water (NRW) reduction programmes.

It covers what NRW is and why it matters, before providing systemic guidelines that can be adopted by utility managers, engineers and operations staff to plan and implement a phased, sustainable NRW programme.

A recent Practice Note describing a successful programme undertaken in Madagascar is also available. Read it now.

Spending money like water: working with utilities to tackle non-revenue water

If a shop owner gave away half of their products for free, it would be fair to say that (while their generosity might be applauded) their venture probably wouldn’t last very long. Even if that shop were the only official supplier of a particular product, losing out on potential profit at such a rate would […]


Este guia foi desenvolvido como um recurso para utilitários de água para apoiar a implementação de programas de redução de água não-receita (NRW). Abrange o que é NRW e por que isso importa, antes de fornecer diretrizes sistêmicas que podem ser adotadas por gerentes de serviços públicos, engenheiros e pessoal de operações para planejar e implementar um programa NRW faseado e sustentável.

WSUP works with water utilities around the world to reduce their rates of Non-Revenue Water (NRW). This Practice Note describes a successful NRW programme undertaken by WSUP and JIRAMA, Madagascar’s state electricity and water utility in the capital city, Antananarivo.

Alice Wambui in Dandora, Nairobi

Safe, affordable, reliable: water connections in Dandora, Nairobi

In the low-income settlement of Dandora in Nairobi, Kenya, we have been working with Nairobi City Water and Sewerage Company (NCWSC) to upgrade the area’s water supply system and improve access for 52,000 low-income consumers. For residents like Alice Wambui (pictured, above), who lives in the Maili Saba area of Dandora with her husband and […]


New partnership in Kenya to tackle challenges of providing water to base of pyramid customers

Water & Sanitation for the Urban Poor (WSUP) has signed a £1.6 million ($2.3 million) agreement with Kenya Markets Trust (KMT) to promote improved access to water services for low-income consumers across Kenya. WSUP will work with utilities, the regulator, private sector service providers and consumers to address barriers to improved water access for base […]


Antananarivo partnership recognised for water access transformation

The Madagascan city of Antananarivo, state-owned water & electricity provider JIRAMA, and the Madagascan Ministry of Water, Sanitation & Hygiene was shortlisted in the FT/IFC Transformational Business Awards for Excellence in City-Led Transformation, for their work in improving water access to low-income city residents. The consortium of organisations, which have been supported by Water & Sanitation for […]


Affordability and convenience

Mary  Sinuni, a mother of two, was born and raised in Kahawa Soweto, a slum in eastern Nairobi, where she operates a retail shop near her home. She used to buy water from local water vendors, spending around KES 50 per day for the water and almost as much again on transporting it to her […]