Shuhudia Awadh Mohamed in Mombasa

From salt water to sustainable water

On World Water Day, we take a look at how WSUP’s work with utilities in Kenya is helping more low-income customers gain access to clean, affordable water. For Shuhudia Awadh Mohamed, who lives in the Likoni area of Kenya’s second city, Mombasa, securing water was a time-consuming – and expensive – task. Shuhudia used to have […]


Alice Wambui in Dandora, Nairobi

Safe, affordable, reliable: water connections in Dandora, Nairobi

In the low-income settlement of Dandora in Nairobi, Kenya, we have been working with Nairobi City Water and Sewerage Company (NCWSC) to upgrade the area’s water supply system and improve access for 52,000 low-income consumers. For residents like Alice Wambui (pictured, above), who lives in the Maili Saba area of Dandora with her husband and […]


Antananarivo partnership recognised for water access transformation

The Madagascan city of Antananarivo, state-owned water & electricity provider JIRAMA, and the Madagascan Ministry of Water, Sanitation & Hygiene was shortlisted in the FT/IFC Transformational Business Awards for Excellence in City-Led Transformation, for their work in improving water access to low-income city residents. The consortium of organisations, which have been supported by Water & Sanitation for […]


Affordability and convenience

Mary  Sinuni, a mother of two, was born and raised in Kahawa Soweto, a slum in eastern Nairobi, where she operates a retail shop near her home. She used to buy water from local water vendors, spending around KES 50 per day for the water and almost as much again on transporting it to her […]


A tap on your doorstep: water supply in Mombasa

It’s mid-morning when we meet Timinah Nyamai at her home in Changamwe, Mombasa. She’s washing dishes at the tap on her doorstep – it’s only been two weeks since the water started running, and she can’t hide her joy. Born and raised in Mombasa County, she tells us that only a few months earlier she […]


Masters-level training in Madagascar

A different city, a different context, and different participants – but the same challenges and enthusiasm to overcome them in Madagascar last week. Following training in Kenya earlier this month, our seven-day course in Antananarivo was delivered to Masters students currently studying urban management but with little or no technical experience in the WASH sector. […]


A clear distinction is generally made between community and private management of water and sanitation services.  For example, entrepreneurs who provide services are assumed to hold very different motivations, values and approaches to Community Based organisations (CBOs). WSUP often seeks to go beyond this “community” versus “private” dichotomy, to try to get “the best of both worlds”. In this Topic Brief, the approaches used by WSUP in Nairobi, Kumasi and Antananarivo under the African Cities for the Future (ACF) programme are examined from this perspective of blending community and private management models.

Community engagement in water and sanitation service delivery is key for ensuring project sustainability and accountability. This Topic Brief looks at community engagement approaches used by WSUP in three cities within the African Cities for the Future (ACF) programme: Antananarivo (Madagascar), Kumasi (Ghana) and Maputo (Mozambique). The specific focus is on ways to encourage community involvement in the design of water supply and sanitation projects, and ways in which local service providers can elicit input and feedback from people living in low-income communities.

This Topic Brief focuses on a delegated management model developed in Kumasi (Ghana), where a WSUP-facilitated partnership between the water utility, the Metropolitan Assembly and a community management committee is starting to play a key role in expanding the provision of clean, affordable water and improved public toilet facilities in the low-income district of Kotei. The Brief explores the nature of the model, the contractual arrangements, and the central role of the community management committee. It also examines the potential for scale-up and replication.