Community engagement in water and sanitation service delivery is key for ensuring project sustainability and accountability. This Topic Brief looks at community engagement approaches used by WSUP in three cities within the African Cities for the Future (ACF) programme: Antananarivo (Madagascar), Kumasi (Ghana) and Maputo (Mozambique). The specific focus is on ways to encourage community involvement in the design of water supply and sanitation projects, and ways in which local service providers can elicit input and feedback from people living in low-income communities.

Clean Team is a sanitation business currently being trialled by WSUP in Kumasi (Ghana), in collaboration with Unilever. Using human-centred design methods, it approaches urban sanitation from a radically new angle: asking people in low-income communities what sort of toilet they really want (for example, a flush toilet in their own home), and working from there to develop financially viable solutions that actively drive demand.

This Topic Brief focuses on a delegated management model developed in Kumasi (Ghana), where a WSUP-facilitated partnership between the water utility, the Metropolitan Assembly and a community management committee is starting to play a key role in expanding the provision of clean, affordable water and improved public toilet facilities in the low-income district of Kotei. The Brief explores the nature of the model, the contractual arrangements, and the central role of the community management committee. It also examines the potential for scale-up and replication.