WSUP publishes 2020-2021 Annual Report

WSUP has launched its 2020-2021 Annual Report, presenting our operations and impact in the year up to March 2021. Through work in our core countries Bangladesh, Kenya, Ghana, Madagascar, Mozambique, and Zambia, plus our emerging presence in Uganda and consultancy work in Malawi and Cambodia, we were proud to improve the lives of 6.7 million […]


During 2020-2021, WSUP’s work became more vital than ever before, with the Covid-19 pandemic driving increased need for general good hygiene practices.

Our Annual Report shows where, how, and how much WSUP’s work has benefited the communities it serves across Africa and south Asia.

In the year to March 2021, despite global challenging circumstances, WSUP reached:

515,000 people with improved water access

721,000 residents with improved sanitation services;

5.5 million people with improved access to good hygiene;

and mobilised $8 million in additional investment.

Lord Paul Boateng, WSUP’s chairman, says in his opening message:

“As a world leader in research and practical assistance in the market-led delivery of access to urban water, sanitation and hygiene, our efforts are critical to the achievement of SDG 6, clean water and sanitation, and SDG 11, sustainable communities and cities.”

Neil Jeffery, WSUP’s CEO, adds:

“Covid-19 highlighted how vital water, sanitation and hygiene (WASH) is, how central it can be to combating disease and how WSUP’s expertise is fundamental to overcoming that challenge in urban areas.”

Download WSUP Annual Report 2020-21

 

Valuing toilets: how customers rate the container-based sanitation experience

By Sam Drabble, Head of Evaluation, Research & Learning Container-based sanitation (CBS) offers an innovative response to the challenge of sanitation in densely populated urban settlements. This blog presents key findings from a ground-breaking study looking at customer satisfaction with Clean Team Ghana, a CBS provider owned by WSUP serving over 3200 customers in Kumasi, […]


Container-based sanitation (CBS) systems are acknowledged by the JMP as providing improved sanitation services. By contrast with onsite-infiltration systems, such as latrines and septic tanks, container-based systems ensure full containment of faecal waste.

This Research Brief presents the results of an evaluation of user experience of CBS. The study found that CBS provides social benefits including increased satisfaction for women, and for those unable to use the toilet at night or otherwise excluded from accessing toilets for physical or social reasons.

Most Clean Team Ghana customers previously used public toilets – they show higher satisfaction with CBS, and on average, paid 3.6 USD or 20 GHS person/month less for sanitation with Clean Team Ghana. The study strengthens the evidence base that CBS, under the right arrangements, should be considered as an option to be included in the national sanitation policy and contribute towards Ghana meeting Sanitation for All.

Safely managed onsite sanitation: a life changer for low-income communities

Toilets: we cannot live without them. However, about half of humanity does. According to the United Nations, 3.6 billion people around the globe live without access to a toilet “that works properly”. With that in mind, the UN has focused on those in need of this very basic service on its campaign for World Toilet […]


Access to water and sanitation: the missing link in urban climate adaptation

Ahead of COP26, WSUP has released a new report highlighting the importance of water and sanitation services in helping cities adapt to climate change. Drawing on evidence from seven countries the report, entitled The missing link in climate adaptation: How improved access to water and sanitation is helping cities adapt to climate change finds that […]


For the poorest urban residents, one of the most significant ways in which climate change is affecting their lives is through access to water and sanitation.

In sub-Saharan Africa and south Asia, water and sanitation service providers are struggling to respond to the needs of communities, and climate change is making it harder for these providers to expand services to keep pace with urbanisation. This challenge represents a major threat towards the ability of cities to adapt to climate change and could compromise their future sustainability.

This report analyses the impacts of climate change on access to water and sanitation across cities and towns in seven countries. It outlines the challenges that service providers are facing and documents initiatives that are taking place to tackle the issue. Based on this analysis, WSUP presents four recommendations for helping water and sanitation providers to tackle the threat caused by climate change.

Integrated Slum Upgrading: details and learnings from four experiences in Africa

Projects executed in Africa in the past few years have helped WSUP better understand the connection between water and sanitation issues and other challenges faced by residents of low-income urban areas. Our report “Integrated Slum Upgrading”, first released in May 2021, indicates a clear path towards successful outcomes: solutions to the most urgent problems in […]


Can new pan-African policy guidelines help bring about national sanitation programmes?

With 72% of the 962 million people living in Sub-Saharan Africa lacking access to basic sanitation, and governments struggling to increase access, new action is required to accelerate progress towards Sustainable Development Goal (SDG) 6. This situation has been exacerbated by the Covid-19 pandemic, further underscoring the need for African governments to meet their national, […]