Team: Zambia

Jessica is a community engagement expert who possesses a wealth of expertise in service delivery, capacity building, and influence in the WASH sector. She holds a bachelor’s degree in Library and Information Systems and Development Studies attained from the University of Zambia and has a master’s degree in Development Studies.

She has five years’ experience working in the WASH sector leading the development of community engagement strategies, behaviour change strategies, stakeholder management and organisational communications strategies. She has experience working with government ministries, NGOs, and various stakeholders at grassroots level to achieve sustainable programme outcomes.

Reuben has managed the WSUP Zambia programme since 2008 and has over 17 years’ experience in water and sanitation service delivery, working with the government and its mandated service delivery institutions.

Before joining WSUP, Reuben worked in WASH consulting services, helping deliver a number of government programmes that targeted poor communities across Zambia. He has managed the establishment of the only faecal sludge management model in Zambia serving the urban poor.