Organised by Water & Sanitation for the Urban Poor (WSUP) and the Water Supply and Sanitation Collaborative Council (WSSCC)


The Masterclass brought together utilities, municipalities, regulators, ministries and NGOs – to learn from each other about inclusive service delivery in water and sanitation.

The event aimed to enhance knowledge of inclusive approaches in urban WASH, and to support delegates in adopting learning in their respective institutions, building on insights of the institutional partners and organisations that are now driving progress in cities and countries across Africa and South Asia.

Session presentations

Tuesday 3 December

Wednesday 4 December

Thursday 5 December



Take a look at the following resources to learn more about the case studies and examples that were shared at the Masterclass:

About the organisers


Water & Sanitation for the Urban Poor (WSUP) is a not-for-profit company that helps transform cities to benefit the millions who lack access to water and sanitation. We were created in 2005 as a response to the unprecedented urban explosion that has left cities unable to provide basic services, such as access to a toilet or drinking water, to low-income communities. We work in seven countries in sub-Saharan Africa and South Asia, supported by an office in the UK. Since inception we have helped 20 million people access better water, sanitation and hygiene services.


Today, WSSCC stands with 2 billion people who still don’t have access to basic sanitation services and 673 million people who still practice open defecation. Hundreds of millions of women and girls do not fully participate in society because they lack ways to safely manage menstruation. WSSCC is a UN-hosted organization that works to close the gap for the above people, especially for those left behind yet least able to respond. We mobilize, invest and convene for access to adequate and equitable sanitation and hygiene for all and an end to open defecation with special attention to needs of women and girls and those in vulnerable situations.