WSUP Business Plan 2020-2025

WSUP has published its new Business Plan outlining its priorities for the period 2020-2025.

The plan is based around five Strategic Goals, which reflect our vision for changing the ability of cities to provide basic services to the poorest residents.

Read the Business plan here.

How water flows through cities

Water doesn’t come out of a tap…

…It comes out of a system. This is not just a system of infrastructure but also that of people, institutions and politics which manage it.

Take a look at how water flows through cities, and how different parts of the system interact to affect whether residents living in the poorest parts of a city can get access to clean, safe, water.


More blogs

Female-friendly public and community toilets: a guide for planners and decision makers

Published: Country: Bangladesh, India, Kenya, MozambiqueLanguage: English

The female-friendly guide written by WaterAid, UNICEF and WSUP, is designed primarily for use by local authorities in towns and cities who are in charge of public and community toilets. It’s also useful for national governments, public and private service providers, NGOs, donors and civil society organisations who play a role in delivering these services. The […]

Theme: Community management, Gender, Health impact, Hygiene, Planning, Public/shared toilets, Sanitation, WASH

A journey of institutional change: extending water services to Nairobi’s informal settlements

Published: Country: KenyaLanguage: English

This Topic Brief sets out the process of institutional change undergone by Nairobi City Water & Sewerage Company (NCWSC) to extend services to the informal settlements of Nairobi. Beginning with the creation of an Informal Settlements Department (ISD) in 2009, the utility has implemented a set of structural reforms, strategies and service delivery approaches which […]

Theme: Community management, Non-revenue water, Planning, Regulation, Research, Utilities, WASH, Water

Citywide surveys of water and sanitation service levels: design and methodology

Published: Country: Bangladesh, Ghana, Kenya, Madagascar, Mozambique, ZambiaLanguage: English

This publication describes the methodology used by WSUP in citywide surveys of water and sanitation service levels in 7 cities in 2017/2018. These were surveys designed to give an assessment of water and sanitation service levels across the city, with a particular focus on low-income areas. Surveys were relatively low-cost with total sample size in each […]

Theme: Hygiene, Research, Sanitation, Urban Sanitation Research Initiative, WASH, Water

An evaluative framework for urban WASH sector functionality

Published: Country: Bangladesh, Ghana, Kenya, Madagascar, Mozambique, ZambiaLanguage: English

This publication presents the results of baseline urban WASH sector functionality assessments in WSUP’s six programme countries. We begin by outlining the rationale and process for creating a framework, the methodology and results from the baseline assessments, and concluding it by exploring potential applications of the framework. WSUP’s decision to develop a Sector Functionality Framework […]

Theme: Evaluation, Research, Sanitation, Tools and guidance, WASH, Water

What are the barriers to local government delivery of urban sanitation in Bangladesh?

Published: Country: BangladeshLanguage: English

According to the Local Government (City Corporation) Act 2009, City Corporations (CCs) are responsible for sanitation in large cities – a key public service, because millions of urban Bangladeshis of all income levels rely on on-site sanitation like septic tanks. But are CCs able to deliver safe and affordable sanitation services such as faecal sludge […]

Theme: Planning, Research, Sanitation, Urban Sanitation Research Initiative, Utilities

Strengthening Kenya’s institutional framework for urban sanitation

Published: Country: KenyaLanguage: English

The establishment of a strong institutional framework for Kenya’s sanitation sector can help secure better urban sanitation outcomes by coordinating action, ensuring cooperation and generating commitment among the responsible organisations at all levels. Kenya’s institutional framework is currently in transition and the enactment of the Environmental and Sanitation Bill will provide the much-needed enabling environment […]

Theme: Planning, Research, Sanitation, Urban Sanitation Research Initiative

Promoting water security at the city level: lessons from Lusaka

Published: Country: ZambiaLanguage: English

Water security has a critical role to play in preserving ecosystems, including those in urban areas. Through an in-depth case study of Lusaka, Zambia, this Topic Brief explores how public authorities and their partners can work together to identify and respond effectively to risk by developing systems that protect water resources and therefore better plan […]

Theme: Climate change, Planning, Utilities, WASH, Water

High-quality shared sanitation: how can we define that?

Published: Country: Bangladesh, Ghana, KenyaLanguage: English

Shared toilets are often dirty and poorly maintained: but for some slum-dwellers living in tiny dwellings, they’re the only option. So what are the requirements for high-quality shared sanitation? This Policy Brief outlines a 3-country research project starting in October 2018 under the Urban Sanitation Research Initiative, aiming to identify trackable criteria for high-quality shared […]

Theme: Public/shared toilets, Research, Sanitation, Urban Sanitation Research Initiative, WASH

Increasing climate resilience of water and sanitation services in cities

Published: Country: Bangladesh, Kenya, Madagascar, Mozambique, ZambiaLanguage: English

Climate change is already having a huge impact in many parts of the world. In countries where WSUP works, poor water availability poses serious risks to society, and as extreme weather events become increasingly frequent, this challenge is worsening. This paper highlights how WSUP works to support climate resilience.

Theme: Climate change, WASH, Water

Promoting gender equality through better water and sanitation services

Published: Country: Kenya, Mozambique, ZambiaLanguage: English

Women and girls primarily bear the responsibility for household water supply and child care, and are the most affected by poor sanitation. The amount of time spent locating and collecting water represents a major barrier to economic gain and empowerment as it reduces time available for income generating activities and school attendance. This paper highlights […]

Theme: Gender, Health impact, Sanitation, WASH, Water