WSUP Business Plan 2020-2025

WSUP has published its new Business Plan outlining its priorities for the period 2020-2025.

The plan is based around five Strategic Goals, which reflect our vision for changing the ability of cities to provide basic services to the poorest residents.

Read the Business plan here.

How water flows through cities

Water doesn’t come out of a tap…

…It comes out of a system. This is not just a system of infrastructure but also that of people, institutions and politics which manage it.

Take a look at how water flows through cities, and how different parts of the system interact to affect whether residents living in the poorest parts of a city can get access to clean, safe, water.


More blogs

Triggers for growing a sanitation business aimed at low-income customers

Published: Country: Bangladesh, Ghana, Kenya, ZambiaLanguage: English

This Topic Brief presents WSUP’s experience supporting sanitation businesses oriented towards low-income customers in five cities. Each case study highlights changes to the business model or enabling environment with the potential to trigger business growth. In WSUP’s experience, the success of sanitation businesses depends on factors internal to the business as well as those external, […]

Theme: Container-based sanitation, Faecal sludge management, Finance, Innovation, Market development, Public finance, Regulation, Sanitation, Utilities

Integrating mobile tech into sanitation services: insights from Pula

Published: Country: Ghana, Kenya, Mozambique, ZambiaLanguage: English

Service providers involved in faecal sludge management are held back by a lack of current data on their customer base, operating standards and levels of service. Pula, a mobile app, was developed to address this data gap. This publication shares the learning from a 3-year process of developing a Minimum Viable Product (MVP) for the […]

Theme: Faecal sludge management, Innovation, Market development

Design, Prototype, Test: using Design Sprints to develop an app for sanitation service providers

Published: Country: Ghana, Kenya, Mozambique, ZambiaLanguage: English

This Practice Note describes the design process behind development of a mobile app, Pula, inspired by GV’s Design Sprint method. Pula aims to support vacuum tankers with their business while providing urban planners with data about sanitation in the city. See also: Integrating mobile tech into sanitation services: insights from Pula

Theme: Faecal sludge management, Innovation, Sanitation

Can participatory behaviour change methods help limit the spread of cholera?

Published: Country: ZambiaLanguage: English

Participatory Health and Sanitation Transformation (PHAST) is a behaviour change methodology designed to engage participants at every stage of the process of improving health, hygiene and sanitation behaviours. This Practice Note evaluates the early results of a Comic Relief-funded project that utilised PHAST in two neighbourhoods in Lusaka, and its integration into the response to […]

Theme: Behaviour change, Faecal sludge management, Health impact, Hygiene

Institutional change in the urban WASH sector

Published: Country: Ghana, Kenya, Madagascar, MozambiqueLanguage: English

This Discussion Paper examines the theory and practice of supporting change processes in urban water and sanitation institutions – a chain of actors that includes local governments, water utilities, and a mix of private and public service providers – to help them reach all urban citizens, including the poorest, with water and sanitation services. The […]

Theme: Planning, Utilities, WASH

Increasing access to sustainable sanitation services in Freetown, Sierra Leone

Published: Country: Sierra LeoneLanguage: English

Since January 2016, WSUP Advisory and its partner GOAL have supported Freetown City Council (FCC) in its efforts to improve faecal sludge management services in Sierra Leone’s capital city. This Practice Note provides an overview of project activities, challenges and results to date.

Theme: Faecal sludge management, Market development, Sanitation

Ghana’s National Sanitation Authority: recommended role and responsibilities

Published: Country: GhanaLanguage: English

Supporting the development of the National Sanitation Authority in Ghana so it can co-ordinate the push to achieve pro-poor sanitation across the country This Policy Brief provides recommendations based on research conducted to feed into the development of the Government of Ghana’s proposed National Sanitation Authority. While the exact shape of the NSA is still […]

Theme: Public finance, Regulation, Research, Sanitation, Urban Sanitation Research Initiative

Female-friendly public and community toilets: a guide for planners and decision makers

Published: Country: Bangladesh, India, Kenya, MozambiqueLanguage: English

The female-friendly guide written by WaterAid, UNICEF and WSUP, is designed primarily for use by local authorities in towns and cities who are in charge of public and community toilets. It’s also useful for national governments, public and private service providers, NGOs, donors and civil society organisations who play a role in delivering these services. The […]

Theme: Community management, Gender, Health impact, Hygiene, Planning, Public/shared toilets, Sanitation, WASH

A journey of institutional change: extending water services to Nairobi’s informal settlements

Published: Country: KenyaLanguage: English

This Topic Brief sets out the process of institutional change undergone by Nairobi City Water & Sewerage Company (NCWSC) to extend services to the informal settlements of Nairobi. Beginning with the creation of an Informal Settlements Department (ISD) in 2009, the utility has implemented a set of structural reforms, strategies and service delivery approaches which […]

Theme: Community management, Non-revenue water, Planning, Regulation, Research, Utilities, WASH, Water

Citywide surveys of water and sanitation service levels: design and methodology

Published: Country: Bangladesh, Ghana, Kenya, Madagascar, Mozambique, ZambiaLanguage: English

This publication describes the methodology used by WSUP in citywide surveys of water and sanitation service levels in 7 cities in 2017/2018. These were surveys designed to give an assessment of water and sanitation service levels across the city, with a particular focus on low-income areas. Surveys were relatively low-cost with total sample size in each […]

Theme: Hygiene, Research, Sanitation, Urban Sanitation Research Initiative, WASH, Water