The Kenyan water and sewerage regulator, WASREB, has introduced a new Key Performance Indicator (KPI) mandating utilities to report their efforts to serve low-income areas. KPI 10 requires utilities to demonstrate their pro-poor strategies, mapping and engagement, now essential to placing highly in WASREB’s annual ranking.
This Practice Note outlines the 7-year process – driven by WASREB with long-term support from WSUP – that led to the KPI’s eventual introduction.
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