Madagascar’s urban water challenge

On the outskirts of Antananarivo, getting enough water everyday can be a difficult task.

Residents who live in informal settlements are the ones affected the most, and have to rely on unsafe sources to meet their daily needs.

Watch our 360-degree film and learn how improvements across the water system are changing lives for residents in Madagascar.

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Assessing the market for safe faecal waste emptying services in low-income areas of Kisumu, Kenya

Published: Country: KenyaLanguage: English

Lead author: Aquaya Institute. In Kisumu, Kenya, the majority of households rely on pit latrines, though the servicing of these latrines is largely unsafe. This Brief assesses the market potential to expand safe fecal waste emptying services to low-income areas in Kisumu. Price is the largest barrier for this population to access safe emptying services, […]

Theme: Faecal sludge management, Market development, Research, Sanitation, Urban Sanitation Research Initiative

Strengthening the business model for FSM services in Lusaka: a tariff review process

Published: Country: ZambiaLanguage: English

Chazanga Water Trust has provided an affordable, accessible and safe pit-emptying service to low-income customers in Lusaka since August 2014, the result of a partnership between Lusaka Water and Sewerage Company (LWSC) and WSUP. This Practice Note explains the process behind LWSC’s recent price adjustment for its FSM service in Chazanga, and situates that within […]

Theme: Faecal sludge management, Finance, Market development, Sanitation, Utilities

Triggers for growing a sanitation business aimed at low-income customers

Published: Country: Bangladesh, Ghana, Kenya, ZambiaLanguage: English

This Topic Brief presents WSUP’s experience supporting sanitation businesses oriented towards low-income customers in five cities. Each case study highlights changes to the business model or enabling environment with the potential to trigger business growth. In WSUP’s experience, the success of sanitation businesses depends on factors internal to the business as well as those external, […]

Theme: Container-based sanitation, Faecal sludge management, Finance, Innovation, Market development, Public finance, Regulation, Sanitation, Utilities

Integrating mobile tech into sanitation services: insights from Pula

Published: Country: Ghana, Kenya, Mozambique, ZambiaLanguage: English

Service providers involved in faecal sludge management are held back by a lack of current data on their customer base, operating standards and levels of service. Pula, a mobile app, was developed to address this data gap. This publication shares the learning from a 3-year process of developing a Minimum Viable Product (MVP) for the […]

Theme: Faecal sludge management, Innovation, Market development

Design, Prototype, Test: using Design Sprints to develop an app for sanitation service providers

Published: Country: Ghana, Kenya, Mozambique, ZambiaLanguage: English

This Practice Note describes the design process behind development of a mobile app, Pula, inspired by GV’s Design Sprint method. Pula aims to support vacuum tankers with their business while providing urban planners with data about sanitation in the city. See also: Integrating mobile tech into sanitation services: insights from Pula

Theme: Faecal sludge management, Innovation, Sanitation

Institutional change in the urban WASH sector

Published: Country: Ghana, Kenya, Madagascar, MozambiqueLanguage: English

This Discussion Paper examines the theory and practice of supporting change processes in urban water and sanitation institutions – a chain of actors that includes local governments, water utilities, and a mix of private and public service providers – to help them reach all urban citizens, including the poorest, with water and sanitation services. The […]

Theme: Planning, Utilities, WASH

Increasing access to sustainable sanitation services in Freetown, Sierra Leone

Published: Country: Sierra LeoneLanguage: English

Since January 2016, WSUP Advisory and its partner GOAL have supported Freetown City Council (FCC) in its efforts to improve faecal sludge management services in Sierra Leone’s capital city. This Practice Note provides an overview of project activities, challenges and results to date.

Theme: Faecal sludge management, Market development, Sanitation

Ghana’s National Sanitation Authority: recommended role and responsibilities

Published: Country: GhanaLanguage: English

Supporting the development of the National Sanitation Authority in Ghana so it can co-ordinate the push to achieve pro-poor sanitation across the country This Policy Brief provides recommendations based on research conducted to feed into the development of the Government of Ghana’s proposed National Sanitation Authority. While the exact shape of the NSA is still […]

Theme: Public finance, Regulation, Research, Sanitation, Urban Sanitation Research Initiative

Female-friendly public and community toilets: a guide for planners and decision makers

Published: Country: Bangladesh, India, Kenya, MozambiqueLanguage: English

The female-friendly guide written by WaterAid, UNICEF and WSUP, is designed primarily for use by local authorities in towns and cities who are in charge of public and community toilets. It’s also useful for national governments, public and private service providers, NGOs, donors and civil society organisations who play a role in delivering these services. The […]

Theme: Community management, Gender, Health impact, Hygiene, Planning, Public/shared toilets, Sanitation, WASH

A journey of institutional change: extending water services to Nairobi’s informal settlements

Published: Country: KenyaLanguage: English

This Topic Brief sets out the process of institutional change undergone by Nairobi City Water & Sewerage Company (NCWSC) to extend services to the informal settlements of Nairobi. Beginning with the creation of an Informal Settlements Department (ISD) in 2009, the utility has implemented a set of structural reforms, strategies and service delivery approaches which […]

Theme: Community management, Non-revenue water, Planning, Regulation, Research, Utilities, WASH, Water