Smart water: the experience of utilities in adopting digital solutions

Across 2021 and 2022 the GSMA’s Digital Utilities programme and Water and Sanitation for the Urban Poor (WSUP) collaborated on research exploring four Kenyan water utilities experience of adopting digital solutions and their digitalisation journey more broadly. This blog, co-written by Eden Mati (WSUP) and Zach White (GSMA), summarises the report’s key findings and messages. […]


World Water Day: videos show groundwater’s challenges and value

While we use World Water Day 2022 to celebrate groundwater and make it visible, two things become clear: the water from aquifers faces a number of different threats, and those who benefit from this source understand well its importance. In Chattogram, Bangladesh, pollution from a badly managed sanitation system has affected the quality of aquifers. […]


Upgrading the importance of low-income customers in Ghana’s water sector

The more visible low-income customers are within a utility, the better the quality of the service they will receive. And so, the decision by Ghana’s national water provider, Ghana Water Company Limited (GWCL), to upgrade the Low-Income Customer Support Unit (LICSU) into a full department is excellent news for many under-served Ghanaians. WSUP has been […]


A year in water and sanitation: battling Covid-19 and climate

We reach the end of 2021, with Covid-19 and climate change having exacerbated the historic lack of access to water and sanitation for many around the world. Despite these challenges, it has been a year of many achievements. With Covid-19 and climate change permeating nearly everything WSUP has worked on in 2021, WSUP has continued […]