Upgrading the importance of low-income customers in Ghana’s water sector

The more visible low-income customers are within a utility, the better the quality of the service they will receive. And so, the decision by Ghana’s national water provider, Ghana Water Company Limited (GWCL), to upgrade the Low-Income Customer Support Unit (LICSU) into a full department is excellent news for many under-served Ghanaians. WSUP has been […]