Mombasa Water receive donation of handsanitiser

Handwashing in 2020: working with utilities to protect the most vulnerable

This year, on Global Handwashing Day, the need for everyone to be able to wash their hands with soap has never been clearer. The devastating effects of the Covid-19 pandemic have shown the importance of universal hand hygiene as the simplest and most effective way to prevent the spread of a virus. For low-income communities […]


Ilda Timan in front of the toilet block

Creating a safe and sustainable water supply for 50,000 low-income residents of Maputo

Increasing urbanisation in Mozambique’s cities is placing ever-growing demand on water services, meaning many vulnerable urban residents have limited or no access to clean, piped water. Together with Borealis, WSUP worked with the infrastructure asset owner FIPAG and small-scale operators in Maputo to extend the water network, repair water tanks and provide training on how […]


Mombasa city landscape

At the epicentre of the crisis: battling to provide clean water in Kenya

In Kenya, the coastal city of Mombasa has been one of the worst hit by the coronavirus pandemic. Antony Njaramba, Managing Director of the Mombasa Water Supply and Sanitation Company, gives us a first-hand account of how the crisis has affected water supply in the city and how attitudes towards the importance of water are […]


Climate recovery in Beira: sustainable water and sanitation access for a more resilient city

In the aftermath of Cyclone Idai, WSUP has been delivering sustainable, long-term water and sanitation solutions to help mitigate the effects of climate change for thousands of residents in Beira. In March 2019 Cyclone Idai caused devastation across Mozambique, including in the city of Beira which suffered from widespread flooding and severe damage to its […]


Peri-urban community Livingstone

Climate resilience in Southern Zambia – new report

Water & Sanitation for the Urban Poor has today published a new report on the need for water and sanitation service providers in Southern Zambia to become more resilient in the face of climate change. The report, entitled, Building resilience to climate change: experiences from Southern Zambia, focuses on water shortage in the Zambezi river […]


WSUP at World Water Week graphic

Join us for World Water Week 2020

This year World Water Week will be held virtually, with WSUP co-convening five sessions through the week of 24 August 2020. With Covid-19 and climate change both demonstrating the need to invest in improved water, sanitation, and hygiene for the poorest people around the world, meeting to discuss these issues is more important than ever. […]


Laundry block user in Antananrivo

What can the water sector learn about customer service from UK energy providers?

By Annie Hall, Marketing Specialist Learning from other sectors is a fundamental part of WSUP’s approach. We bring together experiences from civil society, academia, and the private sector. In fact, it was WSUP’s interest in the role of the private sector, and the drive to understand low-income consumer needs, that convinced me to make the […]


School sanitation in Aeroporto B

The virtuous circle of good customer service: experience from Mozambique

By Antonio Madeira, Head of Water, Mozambique Creating stronger service providers, a core strategic goal for WSUP’s 2020-2025 business plan, requires development of scalable business models that allow services to be provided to low-income customers at a profit. There are two fundamental ways to make a business model more profitable: increasing revenue or reducing costs […]


Rangpur citywide inclusive sanitation photoshoot

Marketing the un-marketable? Selling sanitation in Bangladesh

In an environment where many are unwilling to pay for sanitation, how can we promote safe services? In Bangladesh, WSUP is trialling different marketing models to encourage greater uptake of services. We tested door-to-door brand promoters with promotions running in trusted shops (retail agents), to find out which were more effective at targeting different stages […]