Smart water: the experience of utilities in adopting digital solutions

Across 2021 and 2022 the GSMA’s Digital Utilities programme and Water and Sanitation for the Urban Poor (WSUP) collaborated on research exploring four Kenyan water utilities experience of adopting digital solutions and their digitalisation journey more broadly. This blog, co-written by Eden Mati (WSUP) and Zach White (GSMA), summarises the report’s key findings and messages. […]


As Covid-19 restrictions are lifted, hygiene practices remain essential

Covid-19 infections have significantly declined in many parts of the world, after the spread of the Omicron variant, and that is also true in Africa. With the end of restrictions and with vaccinations levels still low in much of the continent, however, the adoption of good hygiene practices is as important as it has ever […]


School sanitation facilities in Madagascar

A template for action: how new guidelines pave the path to better sanitation in Africa

Joint article by AMCOW, Speak Up Africa, UNICEF and WSUP. This week’s World Water Forum, taking place in Dakar, Senegal, is a timely reminder of how the world is slipping behind its commitment to achieve universal access to safe sanitation by 2030. Access to basic sanitation and hygiene services is a primary concern globally, with […]


World Water Day: videos show groundwater’s challenges and value

While we use World Water Day 2022 to celebrate groundwater and make it visible, two things become clear: the water from aquifers faces a number of different threats, and those who benefit from this source understand well its importance. In Chattogram, Bangladesh, pollution from a badly managed sanitation system has affected the quality of aquifers. […]


Time to give groundwater a little respect

Groundwater: a key resource for towns and cities around the world struggling to provide enough water for their thirsty residents. It has many advantages over surface water, as it is often more reliable, nearer to households, less vulnerable to pollution, and more resilient to climate variability. With urban populations in Africa and south Asia continuing […]


Women spread the message: story of a communications leader in Kenya

By Emily Kirigha, Project Manager, and Beatrice Masaba, People & Support Officer, Kenya Every single project and activity WSUP has been involved with in Africa and Asia relies on the direct participation and deep involvement of women. From the hard work done by female residents in their communities to their role as mothers and sisters […]


A round-up of SWEEP: WSUP’s solution to tackle Bangladesh’s sanitation challenge

The SWEEP service has transformed the collection of human waste in three of the largest cities in Bangladesh, with the potential to go much further. This ground-breaking public-private sector led service was launched in Dhaka, in 2015, to address the lack of safe collection and treatment of sanitation waste services in the city. To date, […]


WSUP Chief Executive Neil Jeffery to step down

After eight years leading Water & Sanitation for the Urban Poor (WSUP), Neil Jeffery has announced his intention to step down from the role of Chief Executive. Neil has been a driving force behind the organisation’s growth in recent years, overseeing the organisation as it has increased the numbers of under-served people in cities that […]


Mind the Gap: what happens when customers cannot afford safe sanitation?

By Sam Drabble, Head of Evaluation, Research & Learning In a recent publication, WSUP explored what quality sanitation means from a public health and user experience perspective. But there is a further question which is core to achieving Citywide Inclusive Sanitation: how can quality sanitation be financed? The scale of the financing challenge for urban […]


Upgrading the importance of low-income customers in Ghana’s water sector

The more visible low-income customers are within a utility, the better the quality of the service they will receive. And so, the decision by Ghana’s national water provider, Ghana Water Company Limited (GWCL), to upgrade the Low-Income Customer Support Unit (LICSU) into a full department is excellent news for many under-served Ghanaians. WSUP has been […]