In cities, a project can result in the construction of a certain number of taps and toilets, but sustainable scalable improvements will only happen if the urban environment, such as policies, systems and procedures, are improved.
This means tackling a wide range of issues, such as:
- Which organisations are accountable for providing services?
- How can the private sector be encouraged to participate?
- Is there effective regulation, to ensure service providers are doing their jobs?
- Is the government prioritising water and sanitation services, and backing up commitments by putting money into the sector?
WSUP’s framework for urban WASH functionality
WSUP’s Sector Framework Functionality is our model for understanding what change needs to happen in the urban water and sanitation sector and is aimed to help guide policymakers, investors and practitioners – as well as informing WSUP’s own work.
Influencing the introduction of a pro-poor KPI for water utilities in Kenya
With the support of WSUP, a new pro-poor Key Performance Indicator (KPI) has been introduced by WASREB, the regulator in Kenya. The KPI requires water utilities to report levels of coverage and service among low-income customers in their mandated area. For utilities in Kenya, serving low-income customers will no longer be a choice, but a regulatory compliance issue.
Increasing investment for sanitation through surcharges on water bills
WSUP improved domestic financing for sanitation in low-income communities, often through the introduction of a tariff on water bills. In Kenya, we are working with the regulator WASREB on a Sanitation Development Fee, which would raise money for utilities to improve sanitation in lower-income areas.
Improving regulatory frameworks to incentivise service delivery
In WSUP’s experience, the development of safe and professional faecal sludge management services simply will not happen without effective regulation and enforcement to clamp down on low-cost, unsafe alternatives. National regulatory frameworks can provide clarity to different public bodies, as well as incentivise the private sector to invest in the sanitation sector.