This Topic Brief highlights the relevance of vandalism as a key issue that impacts on the financial viability of water and sanitation utilities, and aims to provide practical insights on strategies for vandalism reduction. This is achieved through a case study documenting experience in the Copperbelt region of Zambia, where Nkana Water and Sewerage Company (NWSC) are implementing a three-pronged, integrated approach to vandalism reduction consisting of improving customer and utility relations, increasing the community’s sense of ownership, and strengthening law enforcement. The Topic Brief emphasises the importance to utilities of identifying the motives behind local acts of vandalism, and of establishing a robust monitoring and reporting framework to capture incidents of vandalism and to inform the focus of planned and on-going interventions.

Post by Water & Sanitation for the Urban Poor

wsupOur mission is to improve the lives of the urban poor in developing countries by strengthening the capacity of service providers and others to provide sustainable water and sanitation services, promote good hygiene and raise the health and environmental standards of the community.

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Year
2014

Theme
Business, Non Revenue Water (NRW), Sustainability, Utilities Management

Language
English

Type of Resource
Publications: Topic Brief

Country
Zambia