Water and sanitation utilities commonly experience vandalism and theft of their property. This Practice Note describes experience from the Copperbelt region of Zambia, where Nkana Water and Sewerage Company (NWSC) are tackling the issue through a three-pronged, integrated approach of improving customer and utility relations, increasing the community’s sense of ownership, and strengthening law enforcement.

Access this resource

  • We capture this information because we like to understand how our publications are being used. From time to time, we may contact you for your thoughts on the quality of our publications and ideas for future topics.

Country
Zambia

Theme
Water, Non Revenue Water (NRW), Utilities Management

Language
English

Type of Resource
Publications: Practice Note

Year
2014