Water and sanitation utilities commonly experience vandalism and theft of their property. This Practice Note describes experience from the Copperbelt region of Zambia, where Nkana Water and Sewerage Company (NWSC) are tackling the issue through a three-pronged, integrated approach of improving customer and utility relations, increasing the community’s sense of ownership, and strengthening law enforcement.

Post by Water & Sanitation for the Urban Poor

wsupOur mission is to improve the lives of the urban poor in developing countries by strengthening the capacity of service providers and others to provide sustainable water and sanitation services, promote good hygiene and raise the health and environmental standards of the community.

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Non Revenue Water (NRW), Utilities Management, Water

Type of Resource
Publications: Practice Note